Region 7 Field Operations Supervisor (Senior Public Service Administrator, Opt.6)

Illinois Department of Public Health (IDPH); Westchester (IL); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Flexible and hybrid work schedules

Competitive group insurance

Pension plan

Paid vacation time

Paid sick days

Paid personal business days

Paid parental leave

Employee Assistance Program

Job summary

A state health agency is seeking a Field Operations Supervisor in Westchester, Illinois to manage field operations including licensure and federal surveys of long-term care facilities. Candidates must hold a bachelor's degree and possess four years of administrative experience in public health-related programs. The position involves supervision, policy development, and stakeholder engagement. Benefits include flexible schedules, competitive insurance plans, and generous leave policies.

Qualifications

• Completion of four years of college.
• Four years of progressively responsible administrative experience in Public Health related programs.

Responsibilities

• Administers the implementation of licensure and federal certification surveys.
• Directs field supervisors and ensures consistency in policies.
• Serves as a full-line supervisor.

Skills

Leadership

Administrative skills

Bilingual skills

Education

Bachelor's degree

Tools

Word

Excel

PowerPoint

Smart sheets

Job description

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under the “My Documents → Additional Documents” section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call (217) 524‑7514 for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g., H‑1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM‑designated degree program for F‑1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full‑time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act (820 ILCS 112/1 et seq.), the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Position Overview

The Illinois Department of Public Health is seeking a highly motivated, detail‑oriented individual to serve as a Field Operations Supervisor. This individual will administer and manage all field operations located in their region, including licensure, federal and complaint surveys of long‑term care facilities. The Field Operations Supervisor is responsible for preparing and reviewing performance data, developing performance improvement strategies which may include managing staffing levels and training needs, and serving as a supervisor.

Benefits Statement

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
• Competitive group insurance benefits including health, life, dental and vision plans.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre‑tax programs – Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• 10‑25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carryover year to year
• 3 paid personal business days per calendar year (prorated dependent on start date)
• 13‑14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

Essential Functions

• Administers the implementation of the state licensure and federal certification survey process for long‑term care facilities within Region 7.
• Directs, coordinates, and reviews the long‑term care activities of the field supervisors ensuring that policies and procedures are consistent across work units and are aligned with the directives of the Division Chief and the Assistant Division Chief.
• Serves as full‑line supervisor.
• Serves as the Department liaison with the long‑term care provider industry, the public, other state agencies and federal officials regarding survey activities.
• Develops and implements policy and procedures for field operation.
• Meets and discusses the long‑term care survey process with internal and external stakeholders.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Knowledge, skills, and mental development equivalent to completion of four (4) years of college.
• Prior experience equivalent to four (4) years of progressively responsible administrative experience in Public Health related programs.

Preferred Qualifications

• Four (4) or more years of progressively responsible administrative experience in Medicare/Medicaid related programs.
• Certified by the Centers for Medicare & Medicaid as having passed the Surveyor Minimum Qualifications Test (SMQT).
• Four (4) or more years knowledge of state and federal regulations related to long‑term care facilities.
• Three (3) or more years of supervisory experience.
• Two (2) years of experience establishing, maintaining, and improving cooperative working relationships with various stakeholders.
• Two (2) years of experience drafting, reviewing, and implementing policies and procedures.
• Two (2) years experience with business communication with other agencies.
• Two (2) years of experience in Word, Excel, PowerPoint and Smart sheets.

Conditions of Employment

• Requires ability to travel in the performance of duties.
• Requires appropriate, valid driver’s license.
• Requires ability to meet all agency vaccine/health‑related policies and guidance.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5‑45 apply to this position. As a result, the employee should be aware that if offered non‑State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non‑State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position meets the requirements in section 4A‑101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with Executive Ethics Commission. Fines and penalties apply to untimely filings.

About The Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $2 billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,200 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through prevention, health promotion, regulation and control of disease and injury.

Work Hours

Monday – Friday 8:30 am – 5:00 pm (1 hour lunch).

Headquarter Location

3 Westbrook Corporate Center, Westchester, Illinois, 60154.

Agency Contact

[e-mail]

Posting Information

Job Requisition ID: 54387
Location: Westchester, IL, 60154
Number of Vacancies: 1
Posted: 03/20/2026 – 04/03/2026