Region 2 Field Operations Supervisor (Senior Public Service Administrator, Opt.8N)

Illinois Department of Public Health (IDPH); Peoria (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Flexible and hybrid work schedules

Competitive Group Insurance benefits

Pension plan

Paid vacation and sick days

Employee Assistance Program

Job summary

A state health agency in Illinois seeks a Field Operations Supervisor to manage licensure and surveys of long-term care facilities. This role entails supervising field operations and liaising with providers and stakeholders. Candidates must have a college degree and RN licensure in Illinois, with a preference for experience in Medicare/Medicaid. The position offers a robust benefits package including competitive insurance and flexible work schedules.

Qualifications

• Four years of progressively responsible administrative experience in Public Health related programs.
• Experience in Medicare/Medicaid related programs is preferred.
• Experience drafting policies and procedures is desired.

Responsibilities

• Administer field operations for long term care licensure and surveys.
• Supervise field supervisors to ensure consistency in operations.
• Liaise with long term care providers and federal officials.

Skills

Bilingual skills

Administrative experience

Supervisory experience

Communication with stakeholders

Proficient in Word, Excel, PowerPoint

Education

Completion of four years of college

Licensure as a Registered Nurse in Illinois

Job description

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application. Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full‑time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Position Overview

The Illinois Department of Public Health is seeking a highly motivated, detail‑oriented individual to serve as Field Operations Supervisor. This individual will administer and manage all field operations within the region, including licensure, federal and complaint surveys of long‑term care facilities. The Field Operations Supervisor is responsible for preparing and reviewing performance data, as well as developing performance improvement strategies which may include managing staffing levels and training needs. This individual will serve as supervisor.

Benefits Statement

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• Flexible and hybrid work schedules are available in many program areas (when available and dependent upon position)
• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre‑tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan DCAP)
• 10-25 days of paid vacation time annually (10 days for first year of state employment)
• 12 paid sick days annually which carry over year to year
• 3 paid personal business days per calendar year (pro‑rated dependent on start date)
• 13‑14 paid holidays per year
• 12 weeks of paid parental leave
• Employee Assistance Program and/or mental health resources

Essential Functions

• Administers the implementation of the state licensure and federal certification survey process for long term care facilities within Region 2.
• Directs, coordinates, and reviews the long‑term care activities of the field supervisors ensuring that policies and procedures are consistent across work units and are aligned with the directives of the Division Chief and the Assistant Division Chief.
• Serves as full‑line supervisor.
• Serves as the Department liaison with the long‑term care provider industry, the public, other state agencies and federal officials regarding survey activities.
• Develops and implements policy and procedures for field operation.
• Meets and discusses the long‑term care survey process with internal and external stakeholders.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college.
• Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in Public Health related programs.
• Requires licensure as a Registered Nurse in the State of Illinois.

Preferred Qualifications

• Four (4) or more years of progressively responsible administrative experience in Medicare/Medicaid related programs.
• Bachelor’s degree or higher in nursing.
• Certified by the Centers for Medicare & Medicaid as having passed the Surveyor Minimum Qualifications Test (SMQT).
• Four (4) or more years knowledge of state and federal regulations related to long term care facilities.
• Three (3) or more years of supervisory experience.
• Two (2) years of experience establishing, maintaining, and improving cooperative working relationships with various stakeholders.
• Two (2) years of experience drafting, reviewing, and implementing policies and procedures.
• Two (2) years experience with business communication with other agencies.
• Two (2) years of experience in Word, Excel, PowerPoint and Smart sheets.

Conditions of Employment

• Requires ability to travel in the performance of duties.
• Requires appropriate, valid driver’s license.
• Requires the ability to meet all agency vaccine/health related policies and guidance.
• Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5‑45 apply to this position. As a result, the employee should be aware that if offered non‑State employment during state employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non‑State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (OEIG) or may be subject to a fine.
• This position has been found to meet the requirements in section 4A‑101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest. The Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.) requires certain state officials and employees to file annual Statements of Economic Interest with the Office of the Secretary of State that will be made available for examination and copying by the public. All employees required to file a Statement of Economic Interest are also required to file the Supplemental Statement of Economic Interest with Executive Ethics Commission. (See Executive Order 15‑09) Fines and penalties apply to untimely filings.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Illinois Department of Public Health (IDPH) is tasked with the oversight of communities within Illinois to achieve and maintain optimal health and safety. With an annual budget of over $2 billion in state and federal funds, 6 regional offices, 3 laboratories and over 1,200 employees, IDPH is equipped to fulfill its mission of protecting the health and wellness of the people of Illinois through the prevention, health promotion, regulation and control of disease and injury.

Work Hours

Monday - Friday 8:30am‑5:00pm (1 hour lunch)

Headquarter Location

5415 N University St, Peoria, Illinois, 61614

Agency Contact

[e-mail]