Region 4 Child Welfare Permanency Specialist
State of North Carolina
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Benefits offered by this job
Job summary
Department of Health and Human Services (DHHS) in North Carolina seeks a Human Services Program Consultant III (NS) to oversee Region 4 child welfare permanency, monitoring county programs, delivering training, and providing technical assistance to multiple counties. The role promotes continuous quality improvement and compliance with federal and state policies.
The position emphasizes data-driven oversight, collaboration with county partners, and facilitation of county practice improvements
Qualifications
- Expert proficiency delivering monitoring and technical assistance activities for county child welfare programs, including evaluating program operations and documented practice outcomes.
- Demonstrated experience applying change-management and implementation strategies to guide counties through continuous quality improvement processes using structured consultation and coaching.
- Strong track record conducting data reviews, including analysis of performance measures and related metrics to support program improvement.
- Advanced skill reviewing county child welfare case records to assess compliance with federal regulations, North Carolina General Statutes, Administrative Rules, and statewide child welfare policies.
- Proven success building professional working relationships with county child welfare staff to strengthen service outcomes for children, adults, and families across a multi-county region.
Responsibilities
- Monitor county child welfare programs to evaluate operational practices and identify areas for improvement.
- Provide structured training and arrange technical assistance to strengthen county program performance.
- Deliver onsite and offsite consultation and coaching to guide counties in implementing continuous quality improvement processes.
- Review county case records to assess compliance with child welfare program requirements.
- Analyze program data, including performance measures and related metrics, to support informed decision-making.
- Build professional relationships with county child welfare staff to enhance outcomes for children, adults, and families.
- Support counties in complying with federal regulations, state statutes, administrative rules, and established child welfare policies.
- Coordinate consultation and support services across a 14–16 county region to ensure consistent application of child welfare standards.
- Provide technical assistance focused on improving county practice and strengthening program quality.
- Engage in collaborative problem-solving with county stakeholders to promote effective child welfare service delivery.
Skills
Education
Job description
Agency
Dept of Health and Human Services
Division
Social Services
Job Classification Title
Human Services Program Consultant III (NS)
Position Number
65035383
Grade
NC16
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
This role serves as the Region 4 Child Welfare Permanency Specialist responsible for monitoring county child welfare programs and providing training and technical assistance across a 14–16 county region. The position delivers ongoing onsite and offsite consultation and coaching to support counties in improving practice and strengthening continuous quality improvement processes.
Work includes reviewing records and analyzing data related to performance measures and other metrics to assess program effectiveness. The role supports counties in maintaining compliance with federal regulations, North Carolina General Statutes, Administrative Rules, and statewide child welfare policies. This position builds collaborative professional relationships with county partners to improve outcomes for children, adults, and families.
- Monitor county child welfare programs to evaluate operational practices and identify areas for improvement.
- Provide structured training and arrange technical assistance to strengthen county program performance.
- Deliver onsite and offsite consultation and coaching to guide counties in implementing continuous quality improvement processes.
- Review county case records to assess compliance with child welfare program requirements.
- Analyze program data, including performance measures and related metrics, to support informed decision‑making.
- Build professional relationships with county child welfare staff to enhance outcomes for children, adults, and families.
- Support counties in complying with federal regulations, state statutes, administrative rules, and established child welfare policies.
- Coordinate consultation and support services across a 14–16 county region to ensure consistent application of child welfare standards.
- Provide technical assistance focused on improving county practice and strengthening program quality.
- Engage in collaborative problem‑solving with county stakeholders to promote effective child welfare service delivery.
Knowledge Skills and Abilities/Management Preferences
Expert proficiency delivering monitoring and technical assistance activities for county child welfare programs, including evaluating program operations and documented practice outcomes.
Demonstrated experience applying change‑management and implementation strategies to guide counties through continuous quality improvement processes using structured consultation and coaching.
Strong track record conducting data reviews, including analysis of performance measures and related metrics to support program improvement.
Advanced skill reviewing county child welfare case records to assess compliance with federal regulations, North Carolina General Statutes, Administrative Rules, and statewide child welfare policies.
Proven success building professional working relationships with county child welfare staff to strengthen service outcomes for children, adults, and families across a multi‑county region.
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.
Child Welfare Services offers a range of programs aimed at protecting children, strengthening families, and supporting safe, permanent homes. This includes Child Protective Services, Adoption & Foster Care, and Child Placement Services. It also provides community-based supports like Child Protection Teams, independent living for youth transitioning from care, and initiatives under federal acts such as the Family First Prevention Services Act. The division manages licensing, interstate coordination, pregnancy services, safe surrender of newborns, and specialized assistance for substance-affected infants—working closely with local and state agencies to ensure child safety and promote family stability.
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
Visit the website for State Benefits.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/.
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.
- Applicants seeking Veteran’s Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Master’s degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience
OR
Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience
OR
An equivalent combination of education and experience.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
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