Child Welfare Quality Assurance (QA) Consultant

Health & Human Services; Raleigh (NC); On-site; USD 55,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation and sick leave

Job summary

The North Carolina Department of Health and Human Services (DHHS) seeks a Human Services Program Consultant II (NS) to lead and participate in county-level reviews of Children’s Services program administration. You will analyze outcome data, staffing and caseload patterns, and discuss data findings with county teams to improve service delivery.

Responsibilities include coordinating data-driven reviews, facilitating regional CQI meetings, and contributing to training and consultant activities

Qualifications

• Master's degree in a discipline specific to the program and four years of experience including two years in supervisory or consultative capacity.
• Bachelor's degree in a discipline specific to the program and six years of experience including two years in supervisory or consultative capacity.
• An equivalent combination of education and experience.

Responsibilities

• Lead or participate in formal reviews of local Children’s Services program administration across all 100 counties.
• Evaluate and analyze outcome data, staffing and caseload patterns, and child welfare case information.
• Discuss county data analyses during reviews and provide consultative support to Division staff.

Skills

Policy interpretation

Data analysis

Interagency coordination

Communication

Teamwork

Education

Master's degree in program discipline

Bachelor's degree in program discipline

Equivalency of education and experience

Job description

Agency Dept of Health and Human Services Division Social Services Job Classification Title Human Services Program Consultant II (NS) Position Number 65035378 Grade NC15

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The purpose of this position is to participate as the lead reviewer or as a reviewer in formal reviews of local Children's Services program administration in all 100 counties. Reviews conducted by this position are expected to identify strengths and areas needing improvement in the Children’s Services program that enables Division staff to more accurately focus consultative and training efforts. This consultant is required to evaluate and analyze outcome data and information that includes staffing and caseload patterns, as well as children’s services case specific information. When leading a county review, this consultant is expected to access, understand and be able to discuss data analysis of the county’s performance. This position also participates frequently as part of a team responding to a variety of technical assistance requests. Assists in planning and facilitating Regional CQI meetings, to include gathering and analysis of data, creating data visualizations and drafting emails and meeting minutes.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $55,221 - $96,639 Recruitment Range: $55,221 - $73,101

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

• Experience in interpreting and disseminating policies, procedures and funding mechanisms of the state and federal programs that govern Child Welfare Services.
• Knowledge of compliance monitoring, program reviews, resource management, appeals, records and documentation.
• Knowledge of best practices, national trends and policy initiatives that impact the Child Welfare service delivery system.
• Experience in the analysis of data and evaluation of programs and developing/presenting reports.
• Experience in establishing and maintaining effective working relationships with staff from Federal, State and local agencies as well as clients, public, and private service providers.
• Experience in coordinating and leading multi disciplinary groups.

Repost

Repost -Previous Applicants Do Not Need To Reapply To Be Considered For This Vacancy

This position is funded in part through federal funds. This position will close at 11:59 p.m. the night before the end date.

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self‑reliance and self‑sufficiency for individuals and families.

Compensation & Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit website for State Benefits Supplemental and Contact Information

Equal Opportunity Employer Statement

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

• Master's degree in a discipline specific to the program from an appropriately accredited institution and four years of experience in the area of assignment, including two years in a supervisory or consultative capacity
• Bachelor's degree in a discipline specific to the program from an appropriately accredited institution and six years of experience in the area of assignment, including two years in a supervisory or consultative capacity
• An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.