Region 1 Child Welfare Permanency Specialist
Health & Human Services
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Job summary
North Carolina Department of Health and Human Services (DHHS) is seeking a Region 1 Child Welfare Permanency Specialist to provide monitoring, training, consultation, and CQI support across 14–16 counties in Region 1. This role involves on-site and off-site coaching, data review, and alignment with federal and state requirements.
The position emphasizes building cross-county relationships, delivering technical assistance, and promoting consistent practice to improve child welfare outcomes.
Qualifications
- Master’s degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience OR Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience.
- Expert-level experience applying North Carolina child welfare statutes, rules, policies, and best practices to guide county staff through consultation and technical assistance activities.
- Proven experience implementing change-management and CQI strategies by delivering intensive technical assistance that strengthens county child welfare program performance.
- Established record of conducting detailed record reviews and analyzing performance-related data to identify trends, assess program effectiveness, and support targeted improvements.
- Demonstrated proficiency providing structured on-site and off-site coaching that reinforces consistent practice and supports program alignment with state and federal requirements.
Responsibilities
- Monitor county child welfare program activities to assess performance needs and identify areas requiring support.
- Deliver training and arrange technical assistance to county staff to strengthen child welfare practice and program operations.
- Direct and support county Continuous Quality Improvement (CQI) processes to improve program functioning and outcomes.
- Conduct on-site and off-site consultation and coaching sessions to guide counties in applying child welfare policies and best practices.
- Review case records to evaluate practice quality, compliance, and alignment with policy expectations.
- Analyze data related to performance measures and other metrics to identify trends and opportunities for improvement.
- Build and maintain professional relationships with county partners to support collaborative problem-solving and strengthen family-centered outcomes.
- Provide guidance to counties to ensure alignment with federal regulations, state statutes, administrative rules, and child welfare policies.
- Serve and support a region of 14–16 counties by coordinating communication, consultation, and action planning across geographically diverse jurisdictions.
Job description
Agency Dept of Health and Human Services Division Social Services Job Classification Title Human Services Program Consultant III (NS) Position Number 65035382 Grade NC16
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
The Region 1 Child Welfare Permanency Specialist provides ongoing support to county child welfare programs in Region 1 by delivering monitoring, training, consultation, and technical assistance that strengthen program performance and outcomes for children and families. It directs Continuous Quality Improvement (CQI) activities, reviews records and performance‑related data, and supports counties in aligning their work with federal regulations, North Carolina General Statutes, and Administrative Rules and policies. This role includes both on‑site and off‑site coaching and partnership with county staff to promote consistent practice and improved service delivery. It also requires building professional relationships across a multi‑county region to identify needs, address concerns, and support program advancement.
The Region 1 Child Welfare Permanency Specialist serves a region of approximately 14–16 counties, including Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, Mitchell, Polk, Swain, Transylvania, and Yancey.
- Monitor county child welfare program activities to assess performance needs and identify areas requiring support.
- Deliver training and arrange technical assistance to county staff to strengthen child welfare practice and program operations.
- Direct and support county Continuous Quality Improvement (CQI) processes to improve program functioning and outcomes.
- Conduct on‑site and off‑site consultation and coaching sessions to guide counties in applying child welfare policies and best practices.
- Review case records to evaluate practice quality, compliance, and alignment with policy expectations.
- Analyze data related to performance measures and other metrics to identify trends and opportunities for improvement.
- Build and maintain professional relationships with county partners to support collaborative problem‑solving and strengthen family‑centered outcomes.
- Provide guidance to counties to ensure alignment with federal regulations, state statutes, administrative rules, and child welfare policies.
- Serve and support a region of 14–16 counties by coordinating communication, consultation, and action planning across geographically diverse jurisdictions.
Salary Grade Range: $57,983.00 - $101,470.00 Recruitment Range: $57,983.00 - $73,941.00
Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:
- Demonstrated expert‑level experience applying North Carolina child welfare statutes, rules, policies, and best practices to guide county staff through consultation and technical assistance activities.
- Proven experience implementing change‑management and CQI strategies by delivering intensive technical assistance that strengthens county child welfare program performance.
- Established record of conducting detailed record reviews and analyzing performance‑related data to identify trends, assess program effectiveness, and support targeted improvements.
- Demonstrated proficiency providing structured on‑site and off‑site coaching that reinforces consistent practice and supports program alignment with state and federal requirements.
- Consistent history of building collaborative professional relationships with county partners across multi‑county regions to support problem‑solving and improve outcomes for children and families.
The Posting Will Close At 11:59 P.M. The Night Before The End Date.
Position Is 100% Federally Funded. This Position Is Eligible For A Fully Remote Work Option.
Ideal Candidate Should Live In Or Adjacent To One Of The Following Counties: Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, Mitchell, Polk, Swain, Transylvania, Or Yancey Counties.
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self‑reliance and self‑sufficiency for individuals and families.
Child Welfare Services offers a range of programs aimed at protecting children, strengthening families, and supporting safe, permanent homes. This includes Child Protective Services, Adoption & Foster Care, and Child Placement Services. It also provides community‑based supports like Child Protection Teams, independent living for youth transitioning from care, and initiatives under federal acts such as the Family First Prevention Services Act. The division manages licensing, interstate coordination, pregnancy services, safe surrender of newborns, and specialized assistance for substance‑affected infants—working closely with local and state agencies to ensure child safety and promote family stability.
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second‑chance employment for individuals who were previously incarcerated or justice‑involved. We invite all potential applicants to apply for positions for which they may be qualified.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Master’s degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience OR Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience OR An equivalent combination of education and experience.
The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov.
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