Regenics Fulfillment Coordinator

REGENICS LLC; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Job summary

Regenics LLC is seeking a highly organized Fulfillment Coordinator to oversee patient orders from initiation to final submission. You will audit orders for accuracy, verify dosing when needed, and coordinate with pharmacies and fulfillment partners to ensure timely processing and resolution of delays.

The role requires proactive investigation, strong ownership, and excellent communication to keep the patient experience smooth.

Qualifications

• Exceptional attention to detail and accuracy.
• Proactive mindset and willingness to investigate issues without waiting to be asked.
• Strong ownership and follow-through.
• Excellent written and verbal communication skills.
• Strong organization and ability to manage multiple orders and follow-ups.

Responsibilities

• Review and audit new patient orders for accuracy and completeness prior to fulfillment.
• Verify medication and dosing information against provider documentation where applicable.
• Route orders to the appropriate pharmacy or partner.
• Submit verified orders through automated or manual processes.
• Monitor submitted orders for delays or issues and intervene as needed.
• Communicate with pharmacies and partners to resolve order issues.
• Coordinate with Customer Service, providers, and Operations as needed.
• Track order statuses and maintain documentation throughout fulfillment.
• Ensure compliance with continuity-of-care policies and refill requirements.

Skills

Attention to detail

Proactive mindset

Strong organization

Excellent communication

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Automated order-management systems

ERP/CRM software

Learn new systems quickly

Job description

Benefits

• 401(k)
• Employee discounts
• Health insurance

Position Overview

Regenics is seeking a highly organized, detail-oriented, and proactive Fulfillment Coordinator to oversee patient orders throughout the fulfillment process.

Orders may include medications, supplements, supplies, and other products offered through Regenics. While much of our fulfillment process is automated, this role is responsible for ensuring orders are accurate before submission, monitoring their progress, and proactively resolving delays or issues before they impact the patient experience.

This position works closely with our pharmacy and fulfillment partners, providers, Customer Service team, and Operations team.

Key Responsibilities

• Review and audit new patient orders for accuracy and completeness prior to fulfillment.
• When applicable, verify medication and dosing information against the prescribing provider's documentation.
• Confirm orders are routed to the appropriate pharmacy or fulfillment partner based on established workflows.
• Submit verified orders to the appropriate fulfillment partner through our automated system or manual submission process, depending on partner integration.
• Monitor previously submitted orders and proactively identify delays, discrepancies, or orders requiring additional attention.
• Communicate directly with pharmacy and fulfillment partners to investigate and resolve order issues.
• Coordinate with Customer Service, providers, and Operations when additional information or intervention is needed.
• Follow unresolved orders through to completion and escalated issues appropriately.
• Monitor applicable orders for compliance with established continuity-of-care policies, refill requirements, and internal SOPs.
• Maintain accurate order statuses and documentation throughout the fulfillment process.

What We're Looking For

• Exceptional attention to detail and accuracy.
• A proactive mindset and willingness to investigate issues without waiting to be asked.
• Strong ownership and follow-through.
• Excellent written and verbal communication skills.
• Strong organization and ability to manage multiple orders and follow-ups at once.
• Comfort with repetitive, process-driven work while maintaining a high level of accuracy.
• Strong problem-solving skills and good judgment around when to elevate an issue.

Qualifications

• High school diploma or equivalent required / Associate's or Bachelor's degree preferred
• Previous experience in healthcare administration, pharmacy operations, fulfillment, medical office operations, order management, or a similar role is preferred.
• Strong computer skills and ability to learn new systems quickly.
• Experience with automated order-management systems or multiple software platforms is preferred.
• Experience communicating with pharmacies, healthcare providers, vendors, or fulfillment partners is a plus.

What Success Looks Like

You don't simply submit orders and move on. You take ownership of the fulfillment queue, catch discrepancies before submission, identify delays before they lift, and communicate proactively to keep orders moving efficiently.