Order Processing & Fulfillment Technician 503B (2nd shift)

Empower Pharmacy; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Empower Pharmacy in Houston hires an Order Processing & Fulfillment Technician to enhance speed, scale, and quality in a highly regulated 503A/503B environment using AI-driven workflows.

The role emphasizes accurate order entry, dispensing, verification, and packaging, with strong collaboration with quality and production teams to uphold Empower's safety and excellence standards.

Qualifications

• Experience supporting pharmacy operations under regulatory standards
• Familiarity with order entry, dispensing, and fulfillment workflows
• Ability to leverage AI tools to improve accuracy and speed

Responsibilities

• Enter, review, and process customer orders accurately and in compliance with procedures
• Select, dispense, and fill pharmaceutical products per specs and regulatory standards
• Perform verification steps for correct product, quantity, and expiration before release
• Pack orders properly, ensuring temperature control and safe transit
• Monitor inventory levels with AI tools to prevent shortages and optimize resources
• Collaborate with QA and production to resolve discrepancies and improve quality

Skills

Order processing

Pharmacy operations

Quality control

AI analytics

Regulatory compliance

Tools

AI analytics software

Documentation systems

Regulatory databases

Job description

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.

POSITION SUMMARY

In this critical role within Empower's hyper-growth, highly regulated 503A/503B environment, the Order Processing & Fulfillment Technician leverages AI to enhance speed, scale, quality, and decision-making in pharmaceutical operations. By ensuring precision in order fulfillment and compliance with cGMP, this role directly impacts business success and patient outcomes. Ownership encompasses executing strategic workflows, aligning with Empower's mission to expand affordable healthcare access. The position demands talent, exemplifying strategic thinking, execution rigor, and learning agility to thrive and lead in innovative, quality-driven operations.

RESPONSIBILITIES

Order Fulfillment

• Accurate Order Entry: Accurately enter, review, and process customer orders in applicable systems, ensuring all required order details are complete, accurate, and compliant with company procedures and regulatory expectations.
• Product Dispensing and Filling: Accurately pick, dispense, and fill pharmaceutical products according to approved procedures, order requirements, product specifications, and applicable regulatory standards.
• Verification Activities: Perform required verification steps to confirm the correct product, quantity, strength, batch or lot number, expiration date, labeling, and order information prior to release for fulfillment.
• Packing and Shipping Accuracy: Properly pack completed orders according to product requirements, shipping method, temperature controls, handling instructions, and company procedures to protect product quality and integrity during transit.
• Inventory Management: Monitor inventory levels using AI tools to predict needs and prevent shortages. Collaborate with supply chain teams to ensure seamless operations, reduce waste, and maintain uninterrupted fulfillment processes, while applying strategic decision-making to align resources with demand.
• Quality Collaboration: Work closely with quality assurance and production teams to resolve discrepancies and ensure products meet established specifications. Employ AI analytics to enhance quality control measures, ensuring products align with Empower's standards of excellence and safety.

Regulatory Compliance

• Documentation: Maintain comprehensive records of order components, including batch/lot numbers, expiration dates, and quantities, to ensure full traceability and compliance with regulatory requirements. Utilize AI-driven documentation systems to enhance data precision and regulatory adherence.
• Hygiene Protocols: Adhere to strict hygiene protocols, maintaining cleanliness and organization in the fulfillment area. Implement AI monitoring systems to uphold safety standards, preventing contamination and ensuring a safe, compliant working environment.
• Compliance Adherence: Stay updated with cGMP, GDP, and FDA regulations, applying AI-enhanced learning tools to continually advance compliance knowledge. Ensure all processes and operations align with industry standards, enhancing Empower's reputation for excellence.

Continuous Improvement

• Process Optimization: Utilize AI to identify opportunities for operational enhancements, driving continuous improvement in fulfillment processes. Lead initiatives that streamline workflows, reduce errors, and elevate operational performance in alignment with Empower's strategic goals.