Refunds Detective: Precise, White-Glove Support

Conservice; Mandan (ND, MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Conservice in Mandan, ND is seeking a Refund Specialist to research credits and balances from utility providers and issue refunds to clients. This role emphasizes accurate documentation and proactive communication with providers to ensure timely refunds and high client satisfaction.

The position requires strong customer service experience, keen problem-solving ability, and a meticulous, organized work style.

Qualifications

• Experience in customer service required.
• Proficient computer skills and ability to learn new software.
• Excellent phone and email etiquette.
• Strong problem-solving and research abilities.
• Exceptional attention to detail and accuracy.
• Solid time management and organizational skills.
• Self-motivated and able to work independently or with a team.
• Ability to build and maintain professional relationships.
• Positive attitude and willingness to adapt to new tasks.

Responsibilities

• Handle refunds by researching credits and balances from utility providers.
• Communicate with providers and clients to process refunds.
• Document all communications and reconciliation steps.
• Meet production and quality targets.
• Identify opportunities to improve processes and efficiency.
• Support teammates and adapt to changing account needs.

Skills

Customer service

Computer skills

Telephone etiquette

Email etiquette

Problem solving

Attention to detail

Time management

Self-starter

Team player

Relationship building

Independence

Adaptability

Willingness to take direction

Challenge embracing

Job description

Conservice in Mandan, ND is seeking a Refund Specialist to research credits and balances from utility providers and issue refunds to clients. This role emphasizes accurate documentation and proactive communication with providers to ensure timely refunds and high client satisfaction.

The position requires strong customer service experience, keen problem-solving ability, and a meticulous, organized work style.