White-Glove Refunds Specialist

Conservice; Logan, Northern (UT, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Conservice is seeking a Refund Specialist to research credits and balances from utility providers and process refunds for clients. You will work with providers and teammates to ensure accurate documentation and reconciliations while delivering white-glove customer service.

The role emphasizes attention to detail, quick learning of new software, and the ability to work independently or with a team. Previous customer service experience and strong communication are valued.

Qualifications

• Previous customer service experience.
• Strong computer skills and willingness to learn new software.
• Excellent research and problem-solving abilities.

Responsibilities

• Research credits and balances for refunds.
• Reconcile accounts and document communications with providers.
• Interact with utility providers and team members to ensure accuracy and timeliness.
• Identify opportunities to improve refund processes.

Skills

Customer service

Research skills

Attention to detail

Communication

Team player

Time management

Independent work

Problem-solving

Flexibility

Adaptability

Tools

MS Excel

Job description

Conservice is seeking a Refund Specialist to research credits and balances from utility providers and process refunds for clients. You will work with providers and teammates to ensure accurate documentation and reconciliations while delivering white-glove customer service.

The role emphasizes attention to detail, quick learning of new software, and the ability to work independently or with a team. Previous customer service experience and strong communication are valued.