Collection Clerk

I Bankonline; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

I Bankonline is seeking a Collection Clerk in Memphis, TN, to handle refund requests for financed products related to repossessed vehicles. The role involves generating letters, following up with dealerships and insurance companies, and assisting with claims.

The ideal candidate has at least 1-2 years of experience in collections or bank operations and excellent communication skills. A high school diploma or equivalent is required, and the ability to multitask in a fast-paced atmosphere is essential.

Qualifications

• 1-2 years of experience in collections or bank operations preferred.
• Excellent verbal and written communications skills required.
• Ability to type 30-35 wpm.

Responsibilities

• Generate refund request letters to dealerships/insurance companies.
• Follow up if refunds are not received within 14 days.
• Track and record funds received; prepare status reports.

Skills

Experience in collections or bank operations

Ability to prioritize in a fast-paced environment

Basic knowledge of Windows operations

Typing speed 30-35 wpm

Multitasking abilities

Verbal and written communication skills

Math skills

Education

High school diploma or equivalent

Some college preferred

Job description

Description

JOB SUMMARY

The Collection Clerk will initiate contact with dealers and insurance companies to request refunds for financed products, such as GAP Insurance, Extended Warranties, and Maintenance Agreements, for accounts in which the bank has repossessed the vehicle or the customer’s insurance company has deemed the vehicle a total loss. This position will also assist the Open Lending Team with filing claims or reporting. The Collection Clerk must adhere to all Bank policies, procedures, and compliance regulations.

SKILLS REQUIRED

• 1-2 years of experience in collections or bank operations preferred
• Ability to prioritize in a fast-paced, high-volume environment with minimal supervision
• Basic knowledge of Windows operations
• Ability to type 30-35 wpm
• Demonstrated ability to multitask
• Excellent verbal and written communications and math skills
• Must possess a high school diploma or equivalent / some college preferred

PRIMARY DUTIES

1. Generate refund request letters to the dealerships and/or insurance companies for any repossessed or total loss accounts.
2. Follow up with dealerships and/or insurance companies via email or phone calls if refunds are not received within 14 days.
3. Track and record funds received. Prepare status reports for the Asset Remarketing/Recovery Manager. Scan all documentation into the Document Imaging System.
4. Assist the Open Lending Team with filing claims and reporting.
5. Other duties as assigned or required

Independent Bank is an EO/AA Employer – M/F/Vets/Disabled