Refunds Analyst - Overpayments

Atlantic Region CBO; Richmond (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company match

SoFi Student Loan Refinancing Program

Career development opportunities

Job summary

Atlantic Region CBO is seeking a dynamic Refunds Analyst - Overpayments to research and resolve credit balances for patients and third-party payers. The role focuses on timely resolutions, documenting actions, and interacting with insurance and patients within a healthcare finance environment.

Responsibilities include reviewing daily worklists, posting adjustments when needed, and escalating complex issues to management while ensuring regulatory compliance related to credit balances.

Qualifications

• Strong Microsoft Office skills (Excel, Word, Outlook).
• Customer-focused for internal and external customers.
• Strong attention to detail and ability to multi-task.

Responsibilities

• Review daily worklist and research assigned credit balances including pen accounts and correctly posted contractual allowances.
• Complete forms and assemble information to clear credit balance from AR.
• Review correspondences to resolve insurance requests.
• Document all actions in the Patient Accounting system notes.

Skills

Microsoft Office

Excel

Word

Outlook

Communication skills

Attention to detail

Multi-tasking

Education

High school diploma or equivalent

Associates degree

Job description

Responsibilities

Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

Atlantic Region CBO:

Atlantic Region CBO is seeking a dynamic and talented Refunds Analyst - Overpayments.

Refunds Analyst - Overpayments.

The Refund Analyst is responsible for the accurate and timely research and resolution of credit balances including third party and patient telephone inquiries.

Key Responsibilities include:

• Review daily worklist and researches assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifies source of payer.


• Completes necessary forms and assembles information correctly to clear credit balance from A/R.


• Review correspondences to resolve insurance request


• Documents all actions in note screen of Patient Accounting system.


• Complete expedited request for patient refunds in a timely manner


• Posts allowed adjustments as needed to assigned accounts.


• Directs any problems with accounts or where additional intervention is needed management for resolution.


• Understands regulatory requirements concerning credit balances for patient and third party payers.


• Other duties as assigned.

Benefit & Rewards Highlights:

• Challenging and rewarding work environment


• Competitive Compensation & Generous Paid Time Off


• Excellent Medical, Dental, Vision and Prescription Drug Plans


• 401(K) with company match and discounted stock plan


• SoFi Student Loan Refinancing Program


• Career development opportunities within UHS and its 300+ Subsidiaries!


• Pet Insurance


• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

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Qualifications

Position Requirements:

• High school diploma or equivalent required.


• Associates degree or higher preferred.


• Strong Microsoft Office skills (Excel, Word, Outlook), customer focused for internal and external customers, strong attention to detail, ability to multi-task and excellent written and oral communication skills are required.


• Familiarity with insurance contracts and 1-3 years experience in a healthcare business office setting preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.