Refunds Analyst - Overpayments

Talentify; Richmond (VA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent medical, dental, vision

401(k) with company match

SoFi student loan refinancing program

Career development opportunities

Pet insurance

Job summary

Universal Health Services is seeking a Refunds Analyst - Overpayments to research and resolve credit balances for patients and payers. The role involves reviewing daily worklists, preparing documentation, and posting adjustments within the healthcare billing system.

The position requires attention to detail, strong communication, and familiarity with insurance contracts. Regular duties include meeting regulatory requirements and coordinating with management for complex cases.

Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook) and attention to detail are required.
• Experience in healthcare business office setting is preferred (1–3 years).

Responsibilities

• Research and resolve credit balances for patient and third-party payers.
• Document actions in the Patient Accounting system.
• Process refunds and post adjustments as needed.
• Review credit balances and communicate with internal teams for resolution.

Skills

Attention to detail

Communication skills

Multitasking

Customer service

Education

High school diploma or equivalent

Associates degree preferred

Tools

Microsoft Office

Job description

Responsibilities

The Atlantic Region Central Billing Office ("ARCBO") or ("CBO") provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Refunds Analyst - Overpayments.

The Refund Analyst is responsible for the accurate and timely research and resolution of credit balances including third party and patient telephone inquiries.

Key Responsibilities include:

• Review daily worklist and researches assigned credit balances including checking for pen accounts, bad debt accounts, correctly posted contractual allowances and verifies source of payer.
• Completes necessary forms and assembles information correctly to clear credit balance from A/R.
• Review correspondences to resolve insurance request
• Documents all actions in note screen of Patient Accounting system.
• Complete expedited request for patient refunds in a timely manner
• Posts allowed adjustments as needed to assigned accounts.
• Directs any problems with accounts or where additional intervention is needed management for resolution.
• Understands regulatory requirements concerning credit balances for patient and third party payers.
• Other duties as assigned.

Benefit & Rewards Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

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Qualifications

• High school diploma or equivalent required.
• Associates degree or higher preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook), customer focused for internal and external customers, strong attention to detail, ability to multi-task and excellent written and oral communication skills are required.
• Familiarity with insurance contracts and 1-3 years experience in a healthcare business office setting preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.