Refund Specialist

CoxHealth; Springfield (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Employer retirement match

Job summary

CoxHealth's Credit Resolution Team in Springfield, MO is seeking a detail-oriented clerk to manage patient account credits and refunds. You will collaborate with insurance companies and guarantors to ensure accurate billing and timely payments.

The role emphasizes strong communication, independence, and computer proficiency. No prior experience is required, and the position follows a day shift on-site schedule.

Qualifications

• Education: High School Diploma or Equivalent.
• Experience: No prior experience required.
• Skills: Excellent verbal and written communication; ability to work independently and with others; self-starter; proficient with computers and online refund data entry.

Responsibilities

• Resolve outstanding credit balances on patient accounts.
• Coordinate with insurance companies and guarantors for credits and refunds.
• Support financial health of CoxHealth and enhance patient satisfaction.

Skills

Verbal and written communication

Independent work

Team collaboration

Self-starter

Computer skills

Refund data entry

Education

High School Diploma or Equivalent

Job description

Facility:

Bone and Joint Center: 3555 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1688 Patient Financial Services

Scheduled Weekly Hours:

40

Hours:

6:00 am - 2:30 pm

Work Shift:

Day Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.
• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
• Acknowledged by Forbes as one of the Best Employers for New Grads.
• Healthcare Innovation’sTop Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
• For a comprehensive list of benefits, please click here:Benefits | CoxHealth

Job Description:

Credit Resolution Team is responsible for managing and resolving outstanding credit balances related to patient accounts, insurance credits and refunds. This team works collaboratively with insurance companies and guarantors to ensure accurate billing, timely payments, and effective resolution of credit issues. Their goal is to maintain financial integrity, enhance patient satisfaction, and support the overall financial health of the healthcare organization.Education: Required: High School Diploma or Equivalent Experience: No Prior Experience Required Skills: Excellent verbal and written communication skills. Able to work independently and collaboratively in teams. Self starter. Proficient in using computers and computer systems. Proficient in online refund data entry. Licensure/Certification/Registration: N/A