Refugee Employment Coach & Care Coordinator

Lutheran Social Services of WI & UP MI; Elm Grove (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Medical, Dental, Vision Insurance

Flexible Spending Accounts (FSA)

Mileage Reimbursement

Paid Time Off

10 Paid Holidays

403(b) Retirement Plan

Professional Development

Job summary

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is hiring a Care Coordinator for the Refugee Resettlement Program in Wisconsin. You will develop tailored service plans, connect clients with employers, and lead weekly employment workshops to build readiness and independence.

The role requires strong communication, cultural sensitivity, and the ability to manage documentation and reporting for funders. Some evenings/weekends may be needed to support client needs.

Qualifications

• High School Diploma or equivalent.
• Valid driver's license, reliable transportation, and ability to meet LSS driving requirements.
• Strong communication, organization, and relationship-building skills.
• Ability to work effectively with individuals from diverse cultural backgrounds.
• Proficiency with computers, Microsoft Office applications, email, and electronic documentation systems.

Responsibilities

• Develop and implement individualized service plans that help refugee clients achieve employment goals.
• Assess client needs and identify strengths, barriers, and opportunities for successful employment.
• Build and maintain relationships with local employers to identify job opportunities.
• Conduct weekly Employment Workshops covering topics such as workplace expectations, timeliness, communication, hygiene, paychecks, workplace culture, and job readiness skills.
• Coordinate services and connect clients with community resources and supports.
• Collaborate with refugee families, community partners, interpreters, and service providers.
• Facilitate client meetings and advocate for client success.
• Assist clients with employment onboarding paperwork and requirements.
• Coordinate orientation dates and times with employers and arrange interpretation services for clients when needed.
• Develop and maintain relationships with local employers to identify employment opportunities for refugees.
• Develop and update resumes, share job leads and employment resources, and assist clients with completing employment applications when needed.
• Maintain accurate and timely documentation in accordance with LSS, funder, and program requirements.
• Prepare monthly and other required Excel reports for funders.
• Complete semi-annual and annual narratives for funders
• Work a flexible schedule that may include occasional evening and weekend hours based on client needs.
• Report all data on behalf of refugees into designated funders' databases

Skills

Communication

Organization

Relationship building

Computer literacy

Education

High School diploma or equivalent

Bachelor's degree in Social Work, Sociology, Psychology, Human Services, or related field

Tools

Microsoft Office

Job description

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is hiring a Care Coordinator for the Refugee Resettlement Program in Wisconsin. You will develop tailored service plans, connect clients with employers, and lead weekly employment workshops to build readiness and independence.

The role requires strong communication, cultural sensitivity, and the ability to manage documentation and reporting for funders. Some evenings/weekends may be needed to support client needs.