Refuge Key Worker: Empowerment & Resettlement

Torus Group; Saint Helens (OR); On-site; USD 35,000 - 51,000; Full time

Job summary

Torus Group is seeking a compassionate Refuge Key Worker to join our Supported Housing team in St Helens. You will manage a caseload of clients in refuge accommodation, develop tailored support plans, and advocate with partner agencies to achieve positive outcomes.

This on-site role requires crisis management skills, safeguarding knowledge, and the ability to deliver person-centred support across residential and community settings. A CIH Level 3 qualification (or progress toward it) is preferred.

Qualifications

• CIH Level 3 qualification or willingness to work towards obtaining it.
• Experience supporting individuals affected by domestic abuse and/or those with complex needs.
• Ability to engage effectively with customers and build positive, professional relationships.

Responsibilities

• Complete needs and risk assessments, support reviews, and deliver outcome-focused support that promotes independence.
• Develop, plan and deliver one-to-one support sessions within the Refuge, customers' homes, or within the community.
• Support customers to access external services and resources that meet their individual needs.
• Assist clients with resettlement into the community, including completing home visits and liaising with partner agencies.
• Manage a caseload of clients, developing SMART support plans and reviewing progress against agreed outcomes.
• Act as an advocate for clients, working collaboratively with professionals and external organisations to achieve positive outcomes.
• Provide assistance, information and support through the 24-hour helpline and complete emergency admissions when required.
• Maintain accurate case records, contact sheets, safeguarding logs and support documentation.
• Attend and contribute to multi-agency meetings, including Family Action Meetings, Core Groups and Case Conferences.

Skills

Caseload management

Safeguarding

Crisis management

Communication

Education

CIH Level 3

Job description

Torus Group is seeking a compassionate Refuge Key Worker to join our Supported Housing team in St Helens. You will manage a caseload of clients in refuge accommodation, develop tailored support plans, and advocate with partner agencies to achieve positive outcomes.

This on-site role requires crisis management skills, safeguarding knowledge, and the ability to deliver person-centred support across residential and community settings. A CIH Level 3 qualification (or progress toward it) is preferred.