Refrigeration Field Technician - Travel + Vehicle Provided

Joe Warren & Sons Co., Inc.; Brentwood (NH); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Attractive compensation with bonuses

Very competitive 401k with Safe Harbor

Comprehensive Health Benefits

Company vehicles

Flexible on-call with overtime

Career growth and training

Life & Disability Insurance

Holiday and PTO

Referral bonuses

Job summary

Joe Warren & Sons Co., Inc. in Brentwood, NH is seeking a Refrigeration Field Service Technician to service commercial refrigeration and kitchen equipment across New England.

This role requires a minimum of 5 years in refrigeration/ice machine repair, EPA certification, a valid driver’s license, and the ability to lift up to 75 pounds. You will travel frequently and work independently with strong customer communication.

Qualifications

• Minimum of 5 years of refrigeration/ice machine repair experience.
• EPA certification and a strong emphasis on safety.
• Ability to climb stairs and ladders.
• High school diploma or GED and valid driver's license.
• Ability to lift up to 75 pounds and work independently or with a team.

Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with the Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.

Skills

Hand tools proficiency

Multitasking

Safety awareness

Customer service mindset

Physical stamina

Education

High School diploma or GED

Tools

EPA certification

Job description

Joe Warren & Sons Co., Inc. in Brentwood, NH is seeking a Refrigeration Field Service Technician to service commercial refrigeration and kitchen equipment across New England.

This role requires a minimum of 5 years in refrigeration/ice machine repair, EPA certification, a valid driver’s license, and the ability to lift up to 75 pounds. You will travel frequently and work independently with strong customer communication.