CT Licensed Refrigeration Technician - Field Service Growth

Joe Warren & Sons Co., Inc.; Plainfield (CT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation: $80k–$120k+

401k with company match

Comprehensive health benefits

Company vehicle

On-call with overtime

Paid training and tuition assistance

Life & disability insurance

Holiday and PTO

Bonuses and referral incentives

Career growth and mentoring

Training and development opportunities

Job summary

Joe Warren & Sons Co., Inc. is seeking a CT-licensed Refrigeration Field Service Technician to diagnose and repair commercial refrigeration and ice machines across CT and RI.

You will travel to client sites, maintain accurate service records, and collaborate with Parts and manufacturers to ensure timely installations and satisfied customers. We offer a strong compensation package with benefits, company vehicles, and opportunities for growth in a family-led, customer-focused team.

Qualifications

• CT Refrigeration License required.
• EPA Certification with safety and compliance focus.
• Minimum of 3 years of experience in commercial refrigeration/ice machine repair.
• Valid driver’s license with ability to travel within service area.
• Physically able to lift up to 75 pounds.
• Excellent customer service and communication skills.
• Organized and detail-oriented, capable of multitasking.

Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with Parts Department for parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Maintain an organized inventory of parts and tools in service truck.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis as needed.
• Communicate service requirements clearly to customers and propose additional JWS services.

Skills

Mechanical skills

Troubleshooting

Customer service

Communication

Team collaboration

Education

Connecticut Refrigeration License

EPA Certification

Tools

Hand tools

Welding/Brazing equipment

Electrical wiring

Piping

Job description

Joe Warren & Sons Co., Inc. is seeking a CT-licensed Refrigeration Field Service Technician to diagnose and repair commercial refrigeration and ice machines across CT and RI.

You will travel to client sites, maintain accurate service records, and collaborate with Parts and manufacturers to ensure timely installations and satisfied customers. We offer a strong compensation package with benefits, company vehicles, and opportunities for growth in a family-led, customer-focused team.