Refrigeration Field Service Tech - Ice Machines & Equipment

Joe Warren & Sons Co., Inc.; Manchester (NH); On-site; USD 60,000 - 115,000; Full time

Benefits offered by this job

Very competitive 401k with a 4% Safe**

Health Benefits: Medical, Dental, Vis

Company vehicle

On-call with overtime opportunities

Tuition reimbursement

Career growth opportunities

Life & Disability Insurance

Bonus incentive program

Paid holidays & generous PTO

Job summary

Joe Warren & Sons Co., Inc. is seeking a Field Service Technician for refrigeration and kitchen equipment at our Brentwood, NH location. This role handles diagnosing and repairing client refrigeration systems and ice machines, while ensuring precise documentation and timely part installations.

Candidates should have EPA certification, at least 5 years of related experience, and the ability to lift up to 75 pounds. A valid driver’s license and high school diploma or GED are required.

Qualifications

• EPA certification required with strong emphasis on safety.
• Ability to climb stairs and ladders.
• Adept at multitasking and adapting to varying tasks.
• Emphasis on customer understanding and satisfaction.

Responsibilities

• Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
• Ensure clear and accurate paperwork for all customer services.
• Coordinate with Parts Department for precise parts identification and ordering.
• Ensure timely and professional installation of ordered parts.
• Keep the service truck tidy and maintain an organized inventory of parts and tools.
• Engage with manufacturers, sales reps, dealers, and customers.
• Identify service challenges, gather relevant data, and formulate effective solutions.
• Collaborate with manufacturers for equipment diagnosis when required.
• Offer top-tier service and clearly communicate service requirements to customers.
• Advocate for and suggest additional JWS services to customers as appropriate.

Skills

EPA certification

Customer focus

Safety-minded

Multitasking

Team player

Education

High School diploma or GED

Tools

Hand tools

Ladders

Job description

Joe Warren & Sons Co., Inc. is seeking a Field Service Technician for refrigeration and kitchen equipment at our Brentwood, NH location. This role handles diagnosing and repairing client refrigeration systems and ice machines, while ensuring precise documentation and timely part installations.

Candidates should have EPA certification, at least 5 years of related experience, and the ability to lift up to 75 pounds. A valid driver’s license and high school diploma or GED are required.