Refrigeration Field Support Technician - Mon-Fri

Scotsman Ice; Vernon Hills (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Employee life insurance and AD&D

Short and long term disability

Company HSA contribution

401k with company match

Annual bonuses

Paid holidays and PTO

Tuition Assistance

Job summary

Scotsman Ice is hiring a Field Support Technician for our Vernon Hills, IL office. The role is full-time, in-office with a Monday–Friday schedule. The position offers top-tier benefits including life insurance, disability coverage, an HSA, 401k with company match, and performance-based bonuses.

Applicants must be authorized to work in the U.S. No sponsorship is available. Primary duties include technical support by phone/text/chat, warranty review, and coordinating installations with service

Qualifications

• EPA Refrigerant Usage certification (Type I & II) is required.
• 2-year Air Conditioning/Refrigeration Education Certificate or equivalent experience.
• Proficient with Windows-based computers and Microsoft Office.

Responsibilities

• Provide technical support to customers by phone, text, chat, and log information for each call.
• Review and verify labor warranty claims for processing.
• Support National Accounts projects and follow up.
• Support Consumer Products calls and determine action.
• Respond to routine correspondence requests for service assistance.
• Identify and report potential field service issues.
• Coordinate start ups between KES and service providers.
• Assist Installation Coordinator with technical support and processing invoices.
• Provide scheduled On-Call 24x7 technical line support.
• Analyze data to identify warranty causes or risks.

Skills

Communication skills

Professional image

Overtime flexibility

Travel readiness

Education

EPA Refrigerant Certification Type I & II

Air Conditioning/Refrigeration Certificate

Tools

CRM usage

SMS usage

Excel

Microsoft Office

Windows OS

Job description

Scotsman Ice is hiring a Field Support Technician for our Vernon Hills, IL office. The role is full-time, in-office with a Monday–Friday schedule. The position offers top-tier benefits including life insurance, disability coverage, an HSA, 401k with company match, and performance-based bonuses.

Applicants must be authorized to work in the U.S. No sponsorship is available. Primary duties include technical support by phone/text/chat, warranty review, and coordinating installations with service