Refractive Surgery Coordinator

101 Riverside Hospital, Inc.; United States; On-site; USD 28,000 - 37,000; Full time

Job summary

Riverside Health System in Williamsburg, Virginia is seeking a Refractive Surgery Coordinator to oversee the refractive surgery program, coordinate patient care, scheduling, consents, and payments while supporting marketing activities.

The role includes ensuring smooth surgery days, coordinating pre- and post-operative activities, and maintaining facility compliance and patient satisfaction. Experience in ophthalmology is required.

Qualifications

• Education, High school or equivalent (Required)
• Experience Ophthalmology Experience (Required)

Responsibilities

• Communicates and documents essential information to physicians and team members.
• Prepares referral follow up letters and dictations for referring physicians for the physicians review and signature.
• Obtains insurance pre-authorizations for surgical procedures.
• Reviews surgical prices for self-pay patients and for patients having procedures not covered by insurance.
• Serves as a Liaison between patients and financing institutions for self pay patients.
• Prepares charts for surgery to include surgery work up forms and consents prior to surgery date.
• Works with the Office Manager to develop marketing and promotional ideas.
• Implements marketing/outreach strategies for the practice.
• Communicates regularly with other medical facilities to portray a positive image of the practice.
• Arranges media advertising.
• Maintains log of new refractive patients, referral sources, and patients satisfaction surveys.
• Participates in new employee on-boarding to enhance retention and reduce turnover of staff as evidenced by improved customer satisfaction scores and turnover rates.
• Reviews all patient education after the physician has gone over risks and benefits with the patient.
• Has patient sign all pre-operative consent forms.
• Demonstrates positive interpersonal relations in dealing with patients and their families or caregivers to project a favorable image of the office and facilitate quality patient care.
• Monitors/supports/tracks departmental productivity to meet the needs of the department, i.e. flex hours, and time off.
• Maintains a clean and safe work area.
• Maintains a working knowledge of facility, OSHA, and HIPAA regulations.
• Schedules all surgical procedures ordered by the physicians accurately.
• Schedules all pre-op consults and work ups, and post-op visits in the office accurately.
• Gives patients written dates for all pre-op, surgery, and post-op visits.
• Maintains log of patients not converted to surgery to contact at a later date.
• Effectively utilizes technology to increase efficiency including all equipment, Group Management, MedFlow, Electronic Health Record, Electronic Health Record, and Microsoft Office Programs.

Education

High school or equivalent

Job description

Williamsburg, Virginia Hiring Range $20.40 - $26.55/Hourly Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

This position works under the supervision of the Office Manager and Clinical Coordinator. The Refractive Surgery Coordinator maintains an overview of our Refractive Surgery program. The Refractive Surgery Coordinator oversees the flow, coordinates care of our refractive patients. The position oversees scheduling pre-op and post-op care, proper consents and payments. The position works with the Office Manager in developing marketing and promotional events and items. Ensures surgery days run smoothly. Oversees ordering of supplies and office presentation.

What you will do

• Communicates and documents essential information to physicians and team members.
• Prepares referral follow up letters and dictations for referring physicians for the physicians review and signature.
• Obtains insurance pre-authorizations for surgical procedures.
• Reviews surgical prices for self-pay patients and for patients having procedures not covered by insurance.
• Serves as a Liaison between patients and financing institutions for self pay patients.
• Prepares charts for surgery to include surgery work up forms and consents prior to surgery date.
• Works with the Office Manager to develop marketing and promotional ideas.
• Implements marketing/outreach strategies for the practice.
• Communicates regularly with other medical facilities to portray a positive image of the practice.
• Arranges media advertising.
• Maintains log of new refractive patients, referral sources, and patients satisfaction surveys.
• Participates in new employee on-boarding to enhance retention and reduce turnover of staff as evidenced by improved customer satisfaction scores and turnover rates.
• Reviews all patient education after the physician has gone over risks and benefits with the patient.
• Has patient sign all pre-operative consent forms.
• Demonstrates positive interpersonal relations in dealing with patients and their families or caregivers to project a favorable image of the office and facilitate quality patient care.
• Monitors/supports/tracks departmental productivity to meet the needs of the department, i.e. flex hours, and time off.
• Maintains a clean and safe work area.
• Maintains a working knowledge of facility, OSHA, and HIPAA regulations.
• Schedules all surgical procedures ordered by the physicians accurately.
• Schedules all pre-op consults and work ups, and post-op visits in the office accurately.
• Gives patients written dates for all pre-op, surgery, and post-op visits.
• Maintains log of patients not converted to surgery to contact at a later date.
• Effectively utilizes technology to increase efficiency including all equipment, Group Management, MedFlow, Electronic Health Record, Electronic Health Record, and Microsoft Office Programs.

Qualifications

• Education , High school or equivalent (Required)
• Experience Ophthalmology Experience (Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

If loving your work is important to you, consider a career at Riverside. By joining our team, you can make a difference in people's lives. Our mission is to care for others as we would care for those we love. We extend that sense of caring to every patient, resident and customer, as well as to each member of our team. We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks. At Riverside Health, your trust and safety are our top priorities.