Refractive Coordinator

Ophthalmic Consultants of Long Island; Norwalk (CT); On-site; USD 29,000 - 37,000; Full time

Job summary

Ophthalmic Consultants of Long Island in Norwalk, CT seeks Refractive Coordinators to guide patients through consult to Lasik surgery. You will schedule procedures, educate patients, collect payments, and document demographics and history. You will support physicians with measurements and ophthalmic testing, ensuring a smooth patient journey.

The role emphasizes exceptional patient service, strong communication, and the ability to adapt in a fast-paced ophthalmology environment.

Qualifications

• Excellent verbal and written communication skills.
• Outgoing and enjoys interacting with patients daily.
• Able to provide white glove service and respond quickly to patient needs.
• Dependable problem solver who stays calm under pressure.
• Positive, can-do attitude and collaborative team player.
• Flexible and adaptable to changing schedules and processes.
• Knowledge of ocular pharmacology (an advantage, not required).
• Regularly standing, walking, using hands, and ability to lift up to 10 lbs.

Responsibilities

• Schedules surgeries and coordinates changes with priority, emergencies, and patient needs.
• Maintains patient demographics, medical history, insurance information.
• Prepares surgery schedule for review by clinicians.
• Educates patients on procedures and preoperative prep.
• Handles payment collection.
• Performs IOL measurements and calculations.
• Documents in EMR accurately and identifies correct surgery site.
• Works as a work-up technician and performs ophthalmic tests as needed.

Skills

Communication

Patient interaction

Problem solving

Attention to detail

Flexibility

Ocular pharmacology knowledge

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Norwalk, CT, US

2 days ago Requisition ID: 2726

Salary Range: $21.00 To $27.00 Hourly

WHO WE’R LOOKING FOR

Spectrum Vision Partners (“SVP”) and OCLI Vision (“OCLI”) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S. Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time. We want to build a great team that helps us focus on delivering exceptional eye care: the kind of team people want to be a part of, and the kind of team we can’t live without.

We want to learn more about you and the kind of team culture you can help us create. We’re interested in your relevant skills and what you can do. We’re even more interested in your positive attitude and flexible mindset!

THE OPPORTUNITY AT HAND

We’re looking for passionate and empathetic people to join our team as Refractive Coordinators. Our Refractive Coordinators are responsible for guiding the patient through the process from consult to surgery of Lasik. This includes scheduling surgeries, patient education, gathering and documenting patient information and history and conducting routine and ancillary patient testing. You’ll play a vital role in the patients experience with OCLI and in helping our doctors to diagnose and treat eye disorders.

OUR EXPECTATIONS OF YOU

• Schedules surgeries to be performed in facility; follows procedure for surgery schedule changes (i.e., cancellation, reschedule); considers priorities/emergencies and patient special needs when scheduling surgical procedures
• Coordinates patient medical history/clearance with Nurse Practitioner and/or PCP Maintains and tracks all necessary patient information to include demographics, H & Ps, and insurance information
• Prepares surgery schedule for review by the Nurse Practitioner and/or Clinical Nurse Director
• Adheres to surgery scheduling department guidelines
• Educates and advises the patient on surgical procedures; preoperative preparation (i.e., drops); addresses patient needs and concerns
• Payment collection
• Responsible for patient IOL measurements and calculations based on physician lens requirements
• Performs EMR documentation accurately; identifies proper surgery site, procedure, and special needs of Surgeon
• Serves as a work‑up technician and performs accurate ophthalmic procedures and testing as clinical schedule requires

WHAT YOU'LL NEED TO SUCCEED

• You’re an excellent communicator – both verbally and written
• You’re outgoing, you love the idea of interacting with patients everyday
• You’re comfortable providing white glove service and responding quickly to our patients needs
• You’re a dependable problem solver – you’re the one people call to keep cool in stressful situations
• You have a positive, can‑do attitude and work well in collaborative environments
• You’re flexible – you roll with the punches and easily accept change
• You’re knowledgeable in ocular pharmacology such as anesthetics, steroids, antibiotics, mydriatics and cycloplegics, epinephrine, miotics and non‑steroidal anti‑inflammatories is a PLUS, but not a requirement
• While performing the duties of this Job, the employee is regularly required to stand; walk and use hands to finger, handle, or feel. The employee is frequently required to sit. The employee must occasionally lift and/or move up to 10 pounds.

WHO WE ARE

Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we’re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime

With nearly 1,400 employees, we support over 50 clinic locations, five state‑licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi‑center, New Vision Cataract Center, AIO, and others.

At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias‑free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.