Referred Care Navigator | Patient Access & Coordination

Kodiak-Area-Native-Association; Kodiak (AK); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Parental leave

Medical, dental, vision coverage

OPM plan options

Life insurance 2.5x salary

AD&D, short/long-term disability

PTO & 13 paid holidays

Gym membership

EAP

Tuition assistance

Leadership development

IHS/NHSC loan repayment eligibility

Temporary housing assistance

Job summary

Kodiak Area Native Association (KANA) in Kodiak, AK seeks a Referred Care Coordinator to support patient referrals and specialty care coordination. You will serve as the primary contact for patients, helping ensure appointments, referrals, records, and follow-up care are coordinated efficiently and accurately.

You will work with patients, providers, care teams, referral vendors, and community partners to reduce barriers to care and improve patient outcomes.

Qualifications

• High school diploma or GED required.
• Three years of experience working with the public in a healthcare, medical office, patient services, or related setting; equivalent combinations considered.
• Knowledge of Medicaid, Medicare, commercial insurance, and healthcare reimbursement systems preferred.
• Knowledge of HIPAA and healthcare privacy regulations.
• Strong organizational, multitasking, and time-management skills.
• Excellent communication and customer service abilities, including comfort with high-volume telephone communication.
• Experience using electronic health records and database systems preferred.

Responsibilities

• Serve as a primary contact for patients regarding referral appointments and referred care services.
• Coordinate referrals with specialty providers, healthcare facilities, and external vendors.
• Assist patients with scheduling appointments and navigating referred care processes.
• Help connect patients with insurance, benefits, travel, and support resources when appropriate.
• Monitor referral workflows and maintain timely follow-up on pending referrals and appointments.
• Track referral status, appointment completion, and receipt of consultation reports and medical records.
• Communicate with patients, providers, and external healthcare organizations to ensure continuity of care.
• Identify and address barriers that may prevent patients from completing appointments or receiving recommended services.
• Support administrative processes related to laboratory, imaging, and specialty care results.
• Maintain accurate documentation within the electronic health record and referral management systems.
• Prepare patient correspondence and provide exceptional customer service throughout the referral process.

Skills

Customer service

Healthcare coordination

Communication skills

HIPAA compliance

Electronic Health Records

Multitasking

Time management

Education

High school diploma or GED

Tools

EHR software

Job description

Kodiak Area Native Association (KANA) in Kodiak, AK seeks a Referred Care Coordinator to support patient referrals and specialty care coordination. You will serve as the primary contact for patients, helping ensure appointments, referrals, records, and follow-up care are coordinated efficiently and accurately.

You will work with patients, providers, care teams, referral vendors, and community partners to reduce barriers to care and improve patient outcomes.