Referrals Coordinator

Northwell Health; Village of Sleepy Hollow (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Northwell Health seeks an Administrative Coordinator to coordinate post-discharge follow-up care and referrals. You will use EMR, ADT, ListApp, Excel and other tools to schedule appointments and ensure timely access to specialty and primary care services.

The role focuses on delivering exceptional patient experiences, collaborating with care teams, insurers and practices, and analyzing data to improve scheduling efficiency and program outcomes.

Qualifications

• 1-3 years of administrative experience in a health care setting.
• Working knowledge of PC applications.
• High School Diploma or equivalent, required; Associate’s Degree or related experience preferred.

Responsibilities

• Coordinate follow-up care and scheduling for patients using multiple systems.
• Resolve or escalate operational problems and modify tools/processes as needed.
• Schedule and manage appointments using EMR, ADT, list apps and Excel.
• Provide exceptional customer experience for patients and families.
• Collaborate with providers, insurers and practices to optimize referrals.
• Identify patients needing additional scheduling support and act as a care navigator.
• Support discharge workflow to ensure seamless referral processes.
• Analyze data to understand program success and identify opportunities.

Skills

Administrative experience

Customer service

Education

High School Diploma

Associate’s Degree

Tools

PC applications

Job description

Job Description

Coordinates follow-up care for patients post discharge from the Emergency Department / Inpatient / Outpatient settings. Ensures patients obtain appropriate appointment/ speciality referral based on their care needs.

Job Responsibility

• Responsible for accurately and responsively performing varied adminsitrative tasks and problems of moderate complexity.
• Solves or escalates operational problems and technical issues to senior team members and management; modifies existing tools or processes.
• Coordinate follow-up care for patients based on their referral needs (i.e. specialty care, primary care, preventative care, etc.).
• Utilizes multiple scheduling systems and tools (i.e. EMR, Registration / ADT systems, ListApp, Excel, Soarian, Followmyhealth App, telephone, etc.) to schedule and manage appointments.
• Provide exceptional customer experience for patient, family, visitor, care team members including service recovery as needed.
• Continuously collaborate and build productive provider relationships within the Northwell Network and community practices to enhance patient scheduling needs and programmatic efficiencies.
• Ensures patient is referred to appropriate care provider, based on current insurance plan, patient needs, and diagnosis. Collaborating with insurers, providers and practices, as applicable.
• Round out department to proactively identify patients that require additional scheduling support and serve as a care navigator specifically related to social determinants of health.
• Optimize the discharge experience focused on a seamless referral process for the patient.
• Provide referral coordination as a service to employees as requested/ if applicable.
• Collects, organizes, and analyzes data to understand program success and opportunities for improvement, as applicable.
• Participate in departmental work groups and patient care improvement initiatives, as required.
• Performs related duties, as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• High School Diploma or equivalent, required.
• Associate’s Degree or equivalent combination of education and related experience, preferred.
• 1-3 years of administrative experience, required and in a health care setting,
• Working knowledge of PC applications, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).