Referrals Administrative Assistant

Seneca Nation Health System; Irving (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Short/long term disability

Vacation + PTO

12 holidays per year

401K with 5% match

Parental, medical, education, bereaven

Job summary

Seneca Nation Health System is seeking an organized and discreet administrative professional to support the Referrals Department on site in a healthcare setting. The role involves clerical tasks, liaison duties with physicians and patients, and coordinating with referral offices and insurers.

Responsibilities include preparing budgets and reports, maintaining files, and drafting correspondence, with a focus on confidentiality and collaborative teamwork within SNHS.

Qualifications

• Excellent written and verbal communication skills
• Strong organization and time management abilities
• Ability to handle confidential information with discretion
• Proficient computer skills and software literacy
• Experience in a hospital, clinic, or health-system setting preferred

Responsibilities

• Provide secretarial support to the Referrals Manager and staff
• Collaborate with physicians, nurses, and ancillary staff
• Assist in budgeting and department supplies
• Lead in departmental projects and follow through to completion
• Organize and maintain departmental files and records
• Draft correspondence and manage incoming/outgoing mail
• Coordinate and file all department communications
• Record minutes for department meetings and collaborative teams
• Act as liaison between patients, referral offices, and insurance providers
• Ensure receipt of records from offsite offices and follow up as needed
• Promote SNHS mission and positive departmental image
• Participate in mandatory staff meetings and trainings

Skills

Excellent oral and written comms

Organization & time management

Confidentiality handling

Computer literacy

Education

High School Diploma or equivalent

Associate's in Office Admin or Business Admin

Job description

Benefits include:

• Monday - Friday (No weekends and no holidays)
• Health, dental, and vision full coverage for individual - Family option available
• Short term/long term disability options
• Vacation (annual) + PTO (accrued weekly)
• 16 paid holidays in the calendar year
• 401K - 5% matching
• Parental, medical, education, bereavement leaves and so much more!

BASIC FUNCTION:

Under the supervision of the Referrals Manager, the incumbent is responsible for expediting routine matters necessary to the daily operation of the Referrals Department.

GENERAL RESPONSIBILITIES:

1. Provides secretarial support to the Referrals Manager and other staff of the Referrals Department, by performing routine clerical and office functions.
2. Develops and maintains a cohesive, team-oriented atmosphere with physicians, nurses, and ancillary
3. Assists in the preparation of budgets and reports by assisting with department office supplies and
4. Follows through on various program projects as assigned by the Referrals
5. Organizes and maintains various files as directed by Referrals
6. Drafts correspondence for
7. Processes and files all incoming and outgoing department
8. Records minutes for department and collaborative team
9. Serves as a liaison between patients, offsite referral offices and SNHS Conducts follow-ups between referring providers' offices, patients, and insurance companies.
10. Ensures receipt of records from offsite referral offices and conduct follow-ups as necessary with the appropriate
11. Upholds and promotes the value and integrity of the Seneca Nation Health System's mission Will promote
12. SNHS in a positive manner.
13. 12. Provides team collaboration through a trauma-informed lens by incorporating key principles of both physical and psychological environment safety, trustworthiness and transparency, collaboration of decision-making during departmental plan developments, empowerment of co-workers by recognizing and building upon individual strengths, as well as recognizing and respecting the diversity of cultural backgrounds and sensitivity.
14. Participates and completes all mandatory staff meetings, trainings, and in-
15. Adheres all policies and procedures of the department, Seneca Nation, and
16. Works to promote cooperative staff efforts to provide and maintain high quality service to patients, physicians, and other staff to assure quality patient care.

KNOWLEDGE, SKILLS, & ABILITIES:

• Excellent oral and written communication
• Excellent organization and time management
• Ability to handle confidential information with discretion.
• Must be computer

QUALIFICATIONS:

• High School Diploma or equivalent is required.
• Associate's Degree in Office Administration or Business Administration is
• 2 years of office management experience or related experience,
• Public speaking and etiquette
• Experience working in a mental health facility, hospital, medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.