Behavioral Health Receptionist

Seneca Nation Health System; New York (NY); On-site; USD 30,000 - 42,000; Full time

Job summary

Seneca Nation Health System is seeking a Receptionist/Customer Service representative to greet and direct employees and visitors with cordiality. The role handles calls, directs patients and guests, and manages mail and conference room bookings.

The position emphasizes effective communication with patients of all ages, participation in staff meetings, and adherence to department and system policies. On-site role within a hospital/healthcare setting.

Qualifications

• Multitask in a fast-paced environment.
• Strong written and oral communication abilities.
• Public relations capability appreciated.

Responsibilities

• Receives all incoming calls, screens for nature of call and transfers to appropriate employee/department.
• Receives patients/visitors and directs them to the proper destination.
• Processes all incoming/outgoing mail by updating logs and distributing to appropriate mailboxes.
• Logs and notifies appropriate staff of UPS and FedEx deliveries.
• Tracks and schedules conference room reservations.
• Promotes cooperative staff efforts to provide high quality service to patients and staff.
• Demonstrates effective communication appropriate to patients of all ages.
• Attends mandatory staff meetings, trainings and in-services.

Skills

Multitasking

Interpersonal skills

Written and oral communication

Active listening

Pleasant personality

Education

High school diploma

Tools

Computer skills

Typing skills

Word processing

Spreadsheet skills

Job description

BASIC FUNCTION:

Responsible for the reception area and specified clerical functions. Serves as the Seneca Nation Health System’s Customer Service representative by greeting and directing employees and visitors in a courteous manner to appropriate person(s) and/or location.

GENERAL RESPONSIBILITIES:

1. Receives all incoming calls, screens for nature of call and transfers to appropriate employee/department.
2. Receives patients/visitors and directs them to the proper destination.
3. Processes all incoming/outgoing mail by updating logs and distributing to appropriate mailboxes. Logs and notifies appropriate staff of UPS and FedEx deliveries. Tracks and forwards interdepartmental mail.
4. Tracks and schedules conference room reservations.
5. Works to promote cooperative staff efforts to provide and maintain high quality service to patients and other staff to assure quality patient and client care.
6. Where applicable, must be able to demonstrate the knowledge and skill set necessary to provide effective communication appropriate to patients of all ages.
7. Participates and completes all mandatory staff meetings, trainings and in-services.
8. Follows all policies and procedures of department, Seneca Nation, and Seneca Nation Health System.

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to multitask.
• Interpersonal skills.
• Excellent written and oral communication skills.
• Active listening skills.
• Pleasant personality.

QUALIFICATIONS:

• High School graduate or equivalent.
• Six months to one-year experience in clerical work or related field. Public relations capability.
• Must have computer and typing skills.
• Possess word processing and/or spreadsheet computer skills.
• Experience in a large hospital, academic medical center, outpatient health care setting, or Indian Health Service (IHS)/tribal health, preferred.

Disclaimer:

The information in this position description has been designed to indicate the general nature and level of work performance by employees in this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position. Employees will be asked to perform other duties as needed.