Referral Specialist & Provider Liaison (Scheduling)

Presbyterian System Services; Clovis (NM); On-site; USD 23,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Job summary

Presbyterian Healthcare Services is seeking a Referral Coordinator for Plains Regional Medical Center in Clovis, NM. The role focuses on coordinating referrals, maintaining provider communication, and ensuring timely access to services.

Responsibilities include handling prior authorizations, coordinating with departments, and maintaining accurate scheduling and documentation within the EHR. A strong emphasis on customer service and professionalism is required.

Qualifications

• High school or equivalent.
• Minimum 18 months experience in a medical office setting with significant MD interaction.
• Proficiency in prior authorization/certification/referral process.
• Must pass EPIC competency for Registration at completion of Epic Clerical Training class.
• Short-term training in Medical Terminology.
• Working knowledge of CPT and ICD-10 coding.
• Pass annual competency exam for all areas of responsibility.
• Requires strong organizational and multi-tasking skill sets.
• Significant customer service skill set.
• Must be able to function under pressure while maintaining professionalism.

Responsibilities

• Achieve exceptional experience for providers and referring providers offices by using CARES, AIDET and EPE tools.
• Ensure timely communications with providers and patients.
• Schedule referrals and coordinate provider-to-provider communication as needed.
• Coordinate with departments to gain access for referrals and follow up on referral status.
• Enter faxed referrals into the EHR and assist with prior authorization processes.
• Understand scheduling workflows and ensure necessary medical records are requested.

Job description

Presbyterian Healthcare Services is seeking a Referral Coordinator for Plains Regional Medical Center in Clovis, NM. The role focuses on coordinating referrals, maintaining provider communication, and ensuring timely access to services.

Responsibilities include handling prior authorizations, coordinating with departments, and maintaining accurate scheduling and documentation within the EHR. A strong emphasis on customer service and professionalism is required.