Referral Specialist General Surgery

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Banner Health in Phoenix, AZ seeks a Referral Specialist to coordinate referrals for general and endocrine surgery, ensuring timely scheduling and complete documentation. You will communicate with patients and providers, verify insurance, and manage follow-up to close care gaps.

The role requires 1 year of healthcare experience, strong customer service, and proficiency with standard office software. Day shift, full-time, Monday–Friday.

Qualifications

• High school diploma or GED required; 1 year of patient interaction in medical/healthcare setting.
• Knowledge of HIPAA regulations and strong customer service and communication skills.
• Proficiency with commonly used office software (MS Office, email, scheduling tools).

Responsibilities

• Coordinate referral orders for specialty services and diagnostic testing as requested.
• Act as liaison between patients, providers, and staff to support referrals and follow-up.
• Provide payor authorization information and verify coverage prior to services.
• Track referrals across 30/60/90 day intervals and follow up on non-kept appointments.
• Maintain up-to-date knowledge of insurance processes and referral regulations.

Skills

Medical terminology

HIPAA knowledge

Customer service

Verbal and written communication

Office software

Education

High school diploma/GED

Tools

MS Office

EHR systems

HIPAA-compliant software

Job description

Primary City/State: Phoenix, Arizona Department Name: Phx Integrated Surg Res-Clinic Work Shift: Day Job Category: Administrative Services The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you. Whether it’s a second opinion or a life-saving procedure, the specialists at the Banner – University Medicine General Surgery Center offer seamless collaboration between doctors and whole-scale expertise when it comes to surgical care in the greater Phoenix and Arizona areas. And because we're located on campus at Banner University Medical Center Phoenix, our providers have access to some of the newest medical technologies and most advanced treatment techniques available. As a Referral Specialist at this clinic, you will be responsible for tracking and managing all referrals for both general surgery and endocrine surgery. Requires 2 yrs experience. This is a full time (40 hours/week), day shift position: Monday - Friday 8:00A-4:30P. University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

POSITION SUMMARY

This position is responsible for coordinating referral orders for a continuation of treatment, such as specialty services and diagnostic testing within a primary care practice. This position provides all pertinent clinical information needed for the payor authorization and the facility or specialist prior to the services being rendered. The position is responsible for tracking and managing all referrals with the intention and outcome to close any patient care gaps, along with providing documentation to promote team awareness.

CORE FUNCTIONS

• Schedules appointments for specialty physician services and diagnostic testing per provider request and communicates with the patient on a timely basis for all scheduling requirements
• Acts as a liaison between patients, providers and staff members for patients’ referral and follow up needs. Provides prompt and professional service for the patients by assisting in educating patient/family and assisting patients with external resources when needed.
• Provides all pertinent clinical information needed for the payor authorization, the facility or specialist prior to the services being rendered by verifying coverage, obtaining authorization and communicating with receiving facilities
• Tracks and manages all referrals by monitoring outstanding referrals at 30/60/90 day intervals and following up with patients if appointments are not kept
• Applies knowledge of medical terminology and maintains up to date knowledge of insurance environment. Utilizes internal and external resources to seek knowledge about regulations regarding various payor sources
• Collaborates with outside referral sources and other community resources. Maintains an updated list of community resources and networks with colleagues to develop additional referral sources
• This position has frequent communications with patients, physicians, staff, and third party payers. The position must work with and understand the concepts of managed health care and be able to prioritize tasks within established guidelines with moderate supervision

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Possesses 1 year of direct patient interaction/experience in a medical, insurance, or healthcare related industry. Knowledge of HIPAA regulations. Strong customer service focus and willingness to problem solve. Effective verbal and written communication skills and the ability to manage competing priorities. Must be proficient with commonly used office software.

PREFERRED QUALIFICATIONS

Previous knowledge of managed care concepts. Working knowledge of medical terminology and ICD-9 and CPT codes. Additional related education and/or experience preferred.

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EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

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