Referral Specialist

HOUSING WORKS INC; New York (NY); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Healthcare plans

PTO 30 days first year

Tuition assistance

Educational benefit

Job summary

Housing Works is seeking a Referral Specialist to coordinate and complete referrals ordered by health center providers, verify third-party information, and secure appointments for patients. The role involves data entry in the EMR, collaboration with the Patient Care Coordinator, and ensuring proper paperwork is provided for each referral.

Strong organizational skills and attention to detail are required, with flexibility to work evenings/weekends.

Qualifications

• Requires high school diploma or equivalent.
• Experience in a medical-related field preferred.

Responsibilities

• Coordinate referrals ordered by health center providers.
• Acquire and verify third party information for referrals.
• Obtain and arrange referral appointments and track outcomes.
• Enter structured data in the referral tracking module in the EMR.
• Communicate with providers and patients about suitable specialists.
• Ensure paperwork is given to patients for appointments (labs, x-rays, notes).
• Maintain and update the specialty provider list with payor sources accepted.
• Participate in daily huddles and support related duties.

Skills

Interpersonal skills

Attention to detail

Microsoft Office

Data entry

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet

Job description

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Referral Specialist is responsible for coordinating and completing referrals ordered by health center providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments, tracking referrals, and collecting consult reports from external specialists.

Responsibilities:

• Works in collaboration with the Patient Care Coordinator to ensure duties are completed.
• Coordinate all aspects of referrals ordered by health center providers on behalf of patients.
• Ensure client is PCP aligned before working on the referral.
• Enter appropriate structured data fields are populated in referral tracking module in electronic medical record.
• Maintain communication with the provider and patient regarding the most appropriate specialist to refer to in each case.
• Ensure proper paperwork is given to patient for appointment per orders (i.e., labs, x-rays, progress notes).
• Track referral appointment outcome in the medical record and bring to the attention of the ordering provider.
• Assign patient to securing own appointment based on patient ability and need for support.
• Secure insurance authorization as needed.
• Obtain consult reports from specialty provider and log in medical record.
• Maintain specialty provider list on shared drive including payor sources they accept.
• Daily huddle participation, including updates on status of referrals for clients being seen on today’s visits.
• Other duties assigned.
• Adherence to Housing Works Core Values All-In, Stronger Together, Membership, High Performance.

Requirements:

• High school diploma or equivalent.
• One year of experience in a medical related field preferred.

Skills and Abilities:

• Interest in and ability to work with culturally diverse populations.
• Skilled in interpersonal relationships with a culturally diverse population.
• Ability to work occasional evenings and weekends with advance notice.
• Strong attention to detail and organization.
• Ability to prioritize multiple demands at once.
• Experienced with Microsoft Office (Word, Excel), Outlook, and the Internet.
• Must possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
• Must be willing to participate in advocacy events.

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.