Referral Specialist

Housing Works; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive healthcare plans

PTO accrual

Educational benefits

Job summary

Housing Works in New York is looking for a Referral Specialist responsible for managing patient referrals including coordinating appointments and tracking outcomes. The ideal candidate should have a high school diploma and experience in a medical field, with strong interpersonal skills and attention to detail.

The position requires occasional evening and weekend availability. Housing Works offers comprehensive healthcare plans, PTO, and educational benefits. We are committed to equal employment opportunities for all.

Qualifications

• Ability to work with culturally diverse populations.
• Strong attention to detail and organization.
• Ability to prioritize multiple demands.

Responsibilities

• Coordinate all aspects of referrals for patients.
• Maintain communication with providers and patients.
• Track referral appointment outcomes.
• Secure insurance authorization as needed.

Skills

Interpersonal skills

Attention to detail

Organization

Cultural competence

Microsoft Office proficiency

Education

High school diploma or equivalent

Job description

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview

The Referral Specialist is responsible for coordinating and completing referrals ordered by health center providers, acquiring and verifying third party information for referrals, obtaining and arranging referral appointments, tracking referrals, and collecting consult reports from external specialists.

Responsibilities

• Works in collaboration with the Patient Care Coordinator to ensure duties are completed.
• Coordinate all aspects of referrals ordered by health center providers on behalf of patients.
• Ensure client is PCP aligned before working on the referral.
• Enter appropriate structured data fields are populated in referral tracking module in electronic medical record.
• Maintain communication with the provider and patient regarding the most appropriate specialist to refer to in each case.
• Ensure proper paperwork is given to patients for appointment per orders (i.e., labs, x-rays, progress notes).
• Track referral appointment outcome in the medical record and bring to the attention of the ordering provider.
• Assign patient to securing own appointment based on patient ability and need for support.
• Secure insurance authorization as needed.
• Obtain consult reports from specialty provider and log in medical record.
• Maintain specialty provider list on shared drive including payor sources they accept.
• Daily morning huddle participation, including updates on status of referrals for clients being seen on today’s visits.
• Ability to provide coverage at alternate locations if needed
• Able to work evening and weekends as needed.
• Other duties assigned.
• Adherence to Housing Works Core Values All-In, Stronger Together, Membership, High Performance.

Requirements

• High school diploma or equivalent
• One year of experience in a medical related field preferred.

Skills and Abilities

• Interest in and ability to work with culturally diverse populations.
• Skilled in interpersonal relationships with a culturally diverse population.
• Ability to work occasional evenings and weekends with advance notice.
• Strong attention to detail and organization.
• Ability to prioritize multiple demands at once.
• Experienced with Microsoft Office (Word, Excel), Outlook, and the Internet.
• Must possess a high level of interpersonal skills to handle sensitive and confidential client information and situations.
• Must be willing to participate in advocacy events.
• This job description is not intended to be all-inclusive, and the employee will also perform other reasonable related business duties as assigned by the immediate supervisor.
• This organization reserves the right to revise or change job duties and responsibilities as the need arises, subject to approval of the executive

Equal Employment Opportunity Statement

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.