Intake Specialist

Housing Works; New York (NY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Comprehensive healthcare plans

Paid Time Off (PTO)

Educational benefits

Job summary

A nonprofit organization in New York City is seeking an Intake Specialist to assist patients with insurance eligibility and coverage options. This role includes responsibilities like completing applications and issuing estimates. Ideal candidates should have experience in healthcare administration and good organizational skills. A commitment to the organization's mission of advocacy against homelessness and AIDS is essential. Flexible working hours are required, including weekends.

Qualifications

• Experience in healthcare administration or a related field.
• Ability to work flexible hours including weekends.
• Commitment to Housing Works’ mission.

Responsibilities

• Screen patients for insurance eligibility and verification.
• Assist uninsured clients in exploring coverage options.
• Complete Sliding Fee Scale applications.

Skills

Strong organizational skills

Proficiency in electronic health record systems

Strong communication abilities

Problem-solving skills

Education

Associate's degree

Tools

eClinicalWorks

Microsoft Office Suite

Job description

Compensation Range

$18/hr - $20/hr commensurate with experience

Benefits

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Overview

The Intake Specialist is responsible for screening patients for insurance eligibility and verification, assisting uninsured clients in exploring coverage options, and registering new patients. They ensure that daily Sliding Fee Scale applications for uninsured patients are completed and uploaded into the Electronic Medical Record (EMR). Additionally, they issue Good Faith Estimates for patients who choose not to use insurance or opt for self-pay.

Responsibilities

• Complete New York State (NYS) Assistor Training for Insurance Enrollment within the first 30 days.
• Assist uninsured patients with enrolling in insurance through the NYS Marketplace, including ADAP applications for Health Services clients, as well as PrEP, HIV, and Hep C Navigation Services.
• Issue Good Faith Estimates for clients who require them at least three days before their visit.
• Verify insurance eligibility for both scheduled and walk‑in visits.
• Complete Sliding Fee Scale applications for uninsured/underinsured patients and upload them into the Electronic Medical Record (EMR).
• Enroll clients in Medicaid HMO and assist them with changing their insurance or Primary Care Provider (PCP).
• Participate in interdisciplinary meetings, morning huddles, and regular medical staff meetings, including Quality Improvement (QI) sessions.
• Support and actively participate in advocacy efforts to combat homelessness and AIDS.
• Provide excellent customer service, addressing concerns effectively and escalating issues to the Clinic Manager or Health Center Director as needed.
• Uphold Housing Works’ core values: All‑In, Stronger Together, High Performance, and Membership.
• Adapt to a fast‑paced environment, assisting in other roles as needed based on priority demands.
• Perform additional duties as assigned by the Health Center Director or Clinic Operations Manager.
• Provide coverage as needed for Patient Service Representatives.

Job Requirements

• Associate’s degree (Preferred)
• Experience in healthcare administration, or a related field.
• Strong organizational and multitasking skills.
• Proficiency in electronic health record (EHR) systems, preferably eClinicalWorks.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Power BI)
• Ability to work flexible hours, including 9 AM-5 PM on non‑late clinic days, 11 AM-7 PM on late clinic days, and weekend shifts from 9 AM-5 PM.
• Strong communication and problem‑solving abilities.
• Commitment to Housing Works’ mission and advocacy efforts.

Scam Warning

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at [e-mail]

Company Information

Housing Works was founded in 1990; With a long‑term commitment to AIDS advocacy. Housing Works established New York State’s first harm‑reduction‐based, OASAS‑licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high‑end thrift shops in Manhattan and Brooklyn and a much‑loved Bookstore Café in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Employment Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Union Notice

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.