Patient Referral Specialist

NTO Physician Partners PLLC; Grapevine (TX); Presencial; USD 39.000 - 65.000; Jornada completa

Descripción de la vacante

NTO Physician Partners PLLC in Grapevine, TX is seeking a Patient Referral Specialist to manage incoming referrals and maintain EMR records, while supporting front desk and medical records areas. You will coordinate with external physician offices and clinic staff to ensure timely, accurate processing of referrals and patient information.

The role emphasizes strong communication, professional customer service, attention to detail, and the ability to work independently.

Formación

• 1–2 years of referral coordination experience required.
• Must include HMO experience.
• Strong computer literacy and keyboard skills; experience with EMR.
• Background in medical terminology; orthopedics experience preferred.
• Strong written and verbal communication; professional demeanor.

Responsabilidades

• Manage external referral process and daily reconciliation on timelines.
• Answer calls and assist with scheduling.
• Communicate with outside physician offices to clarify referrals.
• Maintain accurate EMR records for referrals and patient data.
• Deliver quality customer service and professional conduct.

Conocimientos

Referral coordination

Customer service

Communication

Scheduling

Attention to detail

Educación

High School Diploma/GED

Herramientas

EMR system

Descripción del empleo

Description

The Patient Referral Specialist ensures the effective management of all incoming specialist referrals and maintains accurate and timely records in the electronic medical records (EMR) system. Assists with coverage of front desk reception area, coverage of lobby information desk, and medical records department as needed.

Job Duties:

• Manage external referral process and daily referral reconciliation gathering required information and documents needed, working them accordingly in compliance with established timelines.
• Answers telephone calls and assist with scheduling and other needs based on the call type.
• Participates in clinic and market education, training, and meetings as need and/or required.
• Communicate with outside physician offices when needed to clarify referral issues.
• Communicate with clinical staff promote team awareness.
• Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality.
• Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers.
• Works independently.
• Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health.
• Scan MRI’s, surgery photos, outside medical records, and additional documentation into EMR system to support the patient referral.
• Retain and utilize knowledge of insurance policies and procedures.
• Performs other related duties as assigned.

Requirements

EDUCATIONAL REQUIREMENTS:

• High School Diploma/GED or equivalent experience

QUALIFICATIONS AND EXPERIENCE:

• 1-2 years of referral coordination experience is required. Must include HMO experience.
• Computer literate, with strong keyboard skills and experience with electronic medical records system
• One or more years experience in communication with patients preferred
• Background in medical terminology, orthopedics, and ability to analyze medical situations for scheduling purposes preferred
• Familiarity with various health insurance plans and benefit eligibility processes preferred
• Strong written and verbal communication skills
• Pleasant speaking voice and demeanor, with strong customer service skills
• Neat, professional appearance

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