Referral Specialist

Millennium Therapy; Independence (IA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Personal Day(s)

PTO

Continuing Education

And More

Job summary

Millennium Therapy in Independence, IA is seeking a Full-Time Referral Specialist / Administrative Assistant to support therapists and front desk operations in our outpatient setting. The role combines scheduling, referral processing, insurance checks, and patient communications.

You will handle high-volume tasks with strong organizational skills, input data in Word/Excel/PowerPoint, and assist patients, therapists, and vendors.

Qualifications

• High school education or equivalent; 1-2 years of office experience.
• Ability to identify and manage details; excellent interpersonal and communication and problem-solving skills.
• Ability to input data and understand Microsoft Word, Excel, PowerPoint and other software.

Responsibilities

• Process new patient referrals to ensure accurate information and prompt scheduling with the therapist.
• Verifies each patient’s insurance coverage and obtains prior authorization when required.
• Provides correct paperwork to new patients and explains information required prior to initial evaluation or treatment.
• Audits and tracks information in patient medical files and ensures files are completed prior to closing.
• Answers phones, handles office supplies and equipment, and assists patients, therapists, and vendors.
• Communicates promptly and courteously to all calls, customers, and vendors; processes them timely.
• Handles ordering, stocking of office supplies; maintenance of office equipment.
• Opening, posting, and distributing mail; mailing birthday/ recruitment cards; copies and typing as needed.

Skills

Interpersonal skills

Communication

Problem-solving

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Millennium Therapy is looking to add a Full-Time Referral Specialist / Administrative Assistant to our staff in Independence, IA for the outpatient setting. Millennium Therapy is a patient focused, therapist owned, and therapist managed company that operates throughout Iowa, providing Physical, Occupational, and Speech Therapy in various settings. Our interdisciplinary teams succeed through efficient communication and support from our local home office.

PAY:

$16-$18 Negotiable based on experience

HOURS:

8:00 AM - 5:00 PM Flexible

ADMINISTRATIVE ASSISTANT BENEFITS

• Medical
• Dental
• Vision
• 401k
• Personal Day(s)
• PTO
• Continuing Education
• & More

REFERRAL SPECIALIST / ADMINISTRATIVE ASSISTANT QUALIFICATIONS:

• High school education or equivalent experience. 1-2 years prior office experience
• Ability to identify and manage details. Excellent interpersonal and communication and problem-solving skills. Requires ability to input data and understand Microsoft Word, Excel, PowerPoint as well as other various software.
• The position involves a high volume of work and requires managing multiple tasks with frequent interruptions. Requires a high level of organizational skills and ability to prioritize tasks without supervision.

REFERRAL SPECIALIST / ADMINISTRATIVE ASSISTANT REQUIREMENTS:

• Processes new patient referrals to ensure accurate information is received and promptly scheduled with the therapist.
• Verifies each patient’s insurance coverage and obtains prior authorization when required.
• Provides correct paperwork to new patients and explains all information required prior to initial evaluation or treatment.
• Audits and tracks all information that belongs in patient medical files and ensures all files are completed prior to the closing of the files. General responsibilities include answering phones, office supplies, and office equipment, and assisting patients, therapists, and vendors.
• Communicates promptly, courteously, and efficiently to all incoming phone calls, customers, and vendors processing them in a timely manner.
• Handles the ordering and stocking of office supplies. Handle the supplies, stocking, and maintenance of the office equipment.
• Opening, posting, and distributing mail. Mailing of Birthday cards, Recruitment cards, and miscellaneous mailings as needed. Copying and typing as needed.