Referral Screening Specialist

Tennessee Donor Services; Knoxville (TN); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Up to 184 hours PTO first year

Up to 72 hours Sick Time first year

Two Medical Plans (PPO/HDHP)

Dental and Vision Coverage

403(b) plan with matching

Life/AD&D and long-term disability

Wellness Program

Supplemental insurance (accident/STD)

Discounts on home/auto/renter/pet ins.

Cell phone discounts via Verizon

Job summary

DCI Donor Services in Knoxville, TN seeks a Referral Screening Specialist to medically screen donor referrals by phone and review eligibility. The role combines office work with remote capability, demanding strong communication.

The ideal candidate has a health-related degree or nursing/EMT cert, plus experience in OPO/Tissue Banking or healthcare, with proficiency in Microsoft Office and TEAMS. Collaboration and accuracy are essential for donor assessment.

Qualifications

• Two-year health-related degree or nursing/EMT certification with equivalent experience.
• At least 1 year in OPO, Tissue Banking or related field.
• At least 1+ year in a health-care role with medical terminology usage.

Responsibilities

• Coordinate and communicate referral information and logistics.
• Route donor referrals and requests from externals.
• Document medical screening in electronic medical records.
• Evaluate medical suitability from records, histories and health status.
• Request and interpret labs and diagnostics for donor evaluation.
• Collaborate with hospital staff to support donation activation.
• Participate in training, QA/QC and special projects.
• Perform other related duties as assigned.

Skills

Health-related degree

Nursing/EMT certification

Healthcare experience

OPO/Tissue Banking experience

Medical terminology

TEAMS / Microsoft Office

Teamwork

Communication

Education

Two-year health-related degree

Tools

Microsoft Teams

Job description

DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Referral Screening Specialist. This position will medically screen and review donor referrals by phone and make the medical evaluation for potential donor suitability. This position will work both in an office environment and from home. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must.

COMPANY OVERVIEW AND MISSION

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates as organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

*This is not a fully remote position. This position is located in Knoxville, TN.This position will require training during day shift.

The Referral Screening Specialist will work on a rotating 12-hour shift on night shift from 7:00 PM – 7:00 AM EST. The position will perform on a 2 week rotating schedule (Week 1 – Sun, Wed, Thurs. Week 2 – Mon, Tues, Fri, Sat.)

Key responsibilities this position will perform include:

• Facilitates the donation process through coordination and communication of referral information and logistics. Appropriately routes all donor referrals and request from externals.
• Maintains accurate documentation of the medical screening process via data entry and follows established referral intake procedures.
• Evaluates medical suitability of potential organ and tissue donors by utilizing information from medical records, personal histories, physical examination, and current health status. Transcribes health information into electronic medical records.
• Requests and interprets laboratory and diagnostic tests needed for evaluation of suitability and clinical management of potential donors.
• Collaborates with hospital personnel and clinical teams to develop an action plan that supports the option of donation is maintained and activation of the appropriate DCIDS team members.
• Participates in training, process improvement, departmental QA/QC activities and special projects as directed.
• Performs other related duties as assigned.

The ideal candidate will have:

• A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification or combination of equivalent experience.
• Min 1 year in OPO, Tissue Banking or related field. Including 1+ years in a health-care related position including use of medical terminology.
• Working knowledge of computers and Microsoft Office applications to include TEAMS is required.
• Exceptional teamwork, communication, and conflict management skills.

We offer a competitive compensation package including:

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon

**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**

DCIDS is an EOE/AA employer – M/F/Vet/Disability.