Referral Response Coordinator

DCI Donor Services, Inc.; West Sacramento (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO (22 days)

Sick time

Medical plans (PPO/HDHP)

Dental & Vision

403(b) plan

Job summary

Sierra Donor Services, a Sierra Donor Services team within DCI Donor Services, is seeking a Referral Response Coordinator to coordinate donor referrals and manage medical information in the Sacramento area.

The ideal candidate has 2+ years of emergency/critical care experience, EMT/Paramedic background preferred, and strong teamwork and communication skills. Onsite role with a focus on donation coordination and clinical collaboration.

Qualifications

• 2+ years emergency or critical care experience in a healthcare setting.
• Prior experience as a Paramedic or EMT preferred.
• Allied health experience, nursing students or respiratory therapists preferred.
• Demonstrated ability to understand medical terminology and read a medical chart.
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements.

Responsibilities

• Facilitates the donation process through coordination and communication of referral information and logistics.
• Maintains accurate documentation of the medical screening process via data entry and follows established referral intake procedures.
• Evaluates medical suitability of potential organ and tissue donors by utilizing information from medical records, personal histories, physical examination, and current health status.
• Requests and interprets laboratory and diagnostic tests needed for evaluation of suitability and clinical management of potential donors.
• Collaborates with hospital personnel and clinical teams to develop an action plan that supports the option of donation is maintained and activation of the appropriate DCIDS team members.
• Participates in training, process improvement, departmental QA/QC activities and special projects as directed.
• Performs other related duties as assigned.

Skills

Emergency care experience

Paramedic/EMT background

Allied health exposure

Medical terminology

Teamwork & communication

Valid driver’s license

Job description

Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Referral Response Coordinator with expertise as an EMT, Paramedic, Allied health professional or experience in an Emergency Room or ICU setting. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. This position will be the onsite Referral Response Coordinator in the Sacramento area.

Company Overview And Mission

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Responsibilities

Key responsibilities this position will perform include:

• Facilitates the donation process through coordination and communication of referral information and logistics. Appropriate routes all donor referrals and request from externals.
• Maintains accurate documentation of the medical screening process via data entry and follows established referral intake procedures.
• Evaluates medical suitability of potential organ and tissue donors by utilizing information from medical records, personal histories, physical examination, and current health status. Transcribes health information into electronic medical records.
• Requests and interprets laboratory and diagnostic tests needed for evaluation of suitability and clinical management of potential donors.
• Collaborates with hospital personnel and clinical teams to develop an action plan that supports the option of donation is maintained and activation of the appropriate DCIDS team members.
• Participates in training, process improvement, departmental QA/QC activities and special projects as directed.
• Performs other related duties as assigned.

The Ideal Candidate Will Have

• 2+ years emergency or critical care experience in a healthcare setting
• Prior experience as a Paramedic or EMT preferred
• Allied health experience, nursing students or respiratory therapists preferred
• Demonstrated ability to understand medical terminology and read a medical chart.
• Exceptional teamwork, communication, and conflict management skills.
• Valid Driver’s license with ability to pass MVR underwriting requirements

We Offer a Competitive Compensation Package Including

• Up to 176 hours (22, 8-hour days) of PTO your first year
• Up to 72 hours (9, 8-hour days) of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution