Referral & Scheduling Coordinator

Marshall Medical Center; Cameron Park (CA); On-site; USD 31,000 - 38,000; Full time

Job summary

Marshall Medical Center seeks a Referral & Scheduling Coordinator for its outpatient clinics. You will handle appointment scheduling, referrals, and coordination with physician offices, patients, and staff to ensure timely access to care.

The role requires strong communication, organizational, and customer-service skills, with knowledge of insurance policies and EMR systems. Experience with identity verification for VA insurance coordination is a plus.

Qualifications

• High school diploma or GED required.
• Advanced training through vocational school or college desired.
• Experience with automated scheduling and/or referral functions is preferred.
• Knowledge of Medi-Cal, Medicare, and private health insurance policies.

Responsibilities

• Schedule appointments and manage referrals across outpatient clinics.
• Coordinate with physician offices, patients and staff to ensure smooth referrals.
• Verify insurance eligibility and obtain authorizations as needed.

Skills

Communication

Organizational skills

Customer service

Team oriented

Education

High school diploma or GED

Advanced training (vocational/college)

Tools

EMR software

Job description

Department: MMF Cardiology Shift:

Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable):

Minimum Pay Range: $22.69 - $27.23

Job Description

Position Summary

The Referral & Scheduling Coordinator is an integral member of the healthcare team and is responsible for appointment scheduling and referral functions throughout Marshall Medical Center's (MMC) outpatient clinics. Works with internal and external physician office staff, patients, providers and clinical staff to facilitate a fast and efficient referral process. Provides seamless appointment scheduling to new and existing patients, successfully coordinating patient needs and department resources. Consistently facilitates effective communication between our patients, families, insurance companies, providers and members of the patient care support staff and participates in quality performance improvement activities to support a positive patient focused customer service experience.

Position Qualifications

Education / Licensure / Certification

• High school diploma or GED required.
• Advanced training through vocational school or college desired.

Knowledge

• Previous experience in automated scheduling and/or referral functions for a physician office or multi-provider clinic, or experience with a medical background such as a Medical Assistant is highly preferred.
• Knowledge of Medi-Cal, Medicare, and private health insurance policies, products and services.
• Basic knowledge of medical terminology, CPT and ICD-10 coding.
• Office equipment familiarity & computer/data entry skills required, electronic medical record (EMR) experience preferred.

Skills

• Superior written and verbal communication abilities and interpersonal/customer service skills.
• Excellent organizational and prioritization skills
• Possesses a pleasant and friendly demeanor and ability to maintain a positive and team oriented attitude.
• Comfortable with regularly verifying and processing insurance eligibility and obtaining authorization requests, including verifying personal credentials with external partners to obtain this information (e.g., ID.me for identity verification for VA insurance coordination).