Referral Navigator: Patient Care & Authorizations

IHA; Ann Arbor (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Trinity Health IHA Medical Group is seeking a Referral Coordinator to serve as a key connection between patients and their healthcare team. You will handle all aspects of the referral process, including authorizations and follow-up, to deliver outstanding service.

The role involves contacting insurance companies, educating patients, obtaining timely authorizations, coordinating appointments, and maintaining accurate records in a dynamic healthcare setting in Ann Arbor, Michigan.

Qualifications

• High School Diploma is required.

Responsibilities

• Contact insurance companies and obtain authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtain urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Education

High School Diploma

Job description

Trinity Health IHA Medical Group is seeking a Referral Coordinator to serve as a key connection between patients and their healthcare team. You will handle all aspects of the referral process, including authorizations and follow-up, to deliver outstanding service.

The role involves contacting insurance companies, educating patients, obtaining timely authorizations, coordinating appointments, and maintaining accurate records in a dynamic healthcare setting in Ann Arbor, Michigan.