Referral & Authorization Coordinator: Seamless Patient Care

Trinity Health; Minot (ND); On-site; USD 42,000 - 56,000; Full time

Job summary

The Trinity Health Referral Coordinator Clinic supports ambulatory practices by managing referrals and authorizations to ensure timely specialty care. This role processes internal and external referrals, verifies insurance requirements, secures authorizations, and coordinates transfer of medical information to specialty providers.

Working with clinic staff, providers, and external offices, the Coordinator monitors progress, communicates updates to patients and clinicians, and supports payer

Qualifications

• Strong organizational and communication abilities are essential.
• Experience coordinating referrals or payer communications is preferred.
• Ability to handle sensitive patient information with HIPAA compliance.

Responsibilities

• Receive, document, and process referral requests within clinic workflows.
• Verify insurance eligibility and obtain required pre-certifications or authorizations.
• Coordinate referral appointments with specialists and transfer necessary medical records.
• Track referral and authorization statuses and follow up on pending items.
• Communicate with clinicians, patients, and payers to resolve issues and clarify requirements.
• Maintain accurate documentation and generate routine reports on referral activity.

Skills

Attention to detail

Communication

Organization

Interpersonal skills

Time management

Multitasking

Teamwork

Tools

EMR Systems

Job description

The Trinity Health Referral Coordinator Clinic supports ambulatory practices by managing referrals and authorizations to ensure timely specialty care. This role processes internal and external referrals, verifies insurance requirements, secures authorizations, and coordinates transfer of medical information to specialty providers.

Working with clinic staff, providers, and external offices, the Coordinator monitors progress, communicates updates to patients and clinicians, and supports payer