Referral Coordinator: Patient Access & Authorization Expert

Trinity Health; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Trinity Health IHA Medical Group in Ann Arbor is seeking a Referral Coordinator to serve as the essential link between patients and their healthcare team. You’ll manage referrals, obtain authorizations, and coordinate care with clinicians and insurers.

Daily duties include educating patients and staff about referral processes, scheduling appointments, verifying insurance, and maintaining precise records to ensure timely access to care.

Qualifications

• High School Diploma required.
• Minimum 2 years’ experience with insurance referrals, prior authorization or other relevant medical office experience.

Responsibilities

• Contact insurance companies and obtain authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtain urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

Education

High School Diploma

Job description

Trinity Health IHA Medical Group in Ann Arbor is seeking a Referral Coordinator to serve as the essential link between patients and their healthcare team. You’ll manage referrals, obtain authorizations, and coordinate care with clinicians and insurers.

Daily duties include educating patients and staff about referral processes, scheduling appointments, verifying insurance, and maintaining precise records to ensure timely access to care.