Referral Navigator: Care Coordination & Portal Expert

Graham Healthcare Group; United States; Remoto; USD 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Health, Vision, & Dental

401K & Pension

Purdue/Kaplan tuition discounts

Descrizione del lavoro

Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.

Responsibilities include managing EMR/Referral portals per guidelines, prompt responses to requests, insurance pre-checks, timely escalation for clinical approval, and collaboration with the sales team to ensure a seamless transition in

Competenze

• Prioritize tasks in a fast-paced environment.
• Proficient in managing EMR portals and following guidelines.
• Excellent communication and collaborative skills.
• Detail-oriented with accurate data entry.
• Good judgment and able to document correctly.

Mansioni

• Manage EMR/Referral portals per guidelines.
• Provide prompt responses to referral requests.
• Conduct insurance pre-checks for patients.
• Escalate referrals requiring clinical approval promptly.
• Collaborate with sales to ensure seamless care transitions.

Conoscenze

EMR portals

Customer service

Attention to detail

Data entry

Formazione

Associate’s degree

Strumenti

Microsoft Office

CRM software

Home Care Home Base

Descrizione del lavoro

Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.

Responsibilities include managing EMR/Referral portals per guidelines, prompt responses to requests, insurance pre-checks, timely escalation for clinical approval, and collaboration with the sales team to ensure a seamless transition in