Referral Navigator

Kaplan International; Michigan; Ibrido; USD 28.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Health, vision, & dental insurance

401k & pension with 4% employer

Generous PTO; tuition benefits

Descrizione del lavoro

Graham Healthcare Group seeks a Referral Navigator to serve as the primary contact for EMR/referral portals, delivering timely responses and ensuring accurate data handling.

You will collaborate with sales and operations, perform insurance pre-checks, and help transition patients to care while maintaining high professional standards and patient-focused service.

Competenze

• Associate degree preferred; experience in home health desired.
• At least 1 year in customer service.
• Familiar with EMR and referral processes.
• Strong data entry and documentation accuracy.

Mansioni

• Manage EMR/Referral portals per guidelines.
• Provide prompt responses to referrals.
• Escalate referrals needing clinical approval.
• Collaborate with sales for seamless care transitions.
• Document insurance pre-checks and attach records.

Conoscenze

EMR portal management

Communication skills

Attention to detail

Professional judgment

Customer service

Team collaboration

Formazione

Associate degree preferred

Strumenti

Microsoft Office

CRM software

Home Care Home Base

Descrizione del lavoro

Job Title Referral Navigator Location Remote/Nationwide, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40

Job Description

Compensation: $20.00 - $24.00 The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions.

Hours: 8:30AM - 5PM Wednesday - Sunday, Weekend Coverage Required

Medical Benefits: Health, Vision, & Dental Retirement: 401K & Pension w/ 4% employer contribution PTO: 15 Days

Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.

Referral Navigator Responsibilities

• Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.
• Provides prompt responses to referral requests.
• Applies knowledge and critical thinking in acceptance of referrals.
• Communicates with referral sources with professionalism and appreciation.
• Possesses knowledge of the services we offer and can speak confidently about them.
• Conducts pre-checks on patient insurances as required.
• Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.
• Attach and Scan referral packet and documentation of any insurance pre-checks to intake.
• Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.

Referral Navigator Requirements

• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Proficiency in managing EMR portals and following acceptance guidelines.
• Excellent communication skills with the ability to work collaboratively.
• Detail-oriented with effective communication skills.
• Must be able to use good and sound judgment.
• Must be able to document accurately and appropriately.
• Demonstrates patience, flexibility and a cooperative attitude.
• Able to provide excellent customer service.
• Familiarity with medical terminology is preferred
• Must have accurate data entry skills
• Can work independently but also collaboratively with a team.
• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software

Referral Navigator Experience

• Associate’s degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.

About Graham Healthcare Group

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits

• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company‑paid life insurance and disability benefits.
• Also, pre‑tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company's offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
• Benefits may vary based on your employment status

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

Graham Healthcare Group is an Equal Opportunity Employer

Graham Healthcare Group The companies that comprise Graham Healthcare Group, a subsidiary of Graham Holdings Company (NYSE: GHC), include Residential Home Health and Hospice, Residential Healthcare Group, Allegheny Health Network-Healthcare @ Home, and Mary Free Bed at Home. Each company offers industry-leading care coordination, healthcare solutions, and clinical expertise with leading patient outcomes and satisfaction.

Graham Healthcare Group is deeply committed to radically changing the home care model by putting patients and their families at the top of the paradigm, while enhancing the quality and consistency of healthcare in the most convenient and cost-effective setting possible: at home.

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