Referral Navigator - Every Weekend Required

Graham Healthcare Group; United States; À distance; USD 28 000 - 33 000; Plein temps

Avantages offerts par ce poste

Health, Vision & Dental

401(k) & Pension with 4% employer

15 days PTO

Company-Paid Education: Purdue &Kaplan

Competitive pay

Life insurance & disability

Pre-tax FSA/HSA plans

Résumé du poste

Graham Healthcare Group is seeking a Referral Navigator to serve as the main contact for EMR/Referral portals and manage quick, efficient responses with clinical awareness. You will ensure timely processing of referrals while maintaining professional communication with referral sources.

Ideal candidates have at least 1 year in home health or customer service, strong data entry skills, and proficiency with Microsoft Office, CRM software, and Home Care Home Base. Weekend coverage may apply.

Qualifications

• Excellent communication skills and ability to convey information clearly.
• Strong customer service orientation and professionalism.
• Accurate data entry and meticulous documentation practice.
• Ability to document and adjust records with attention to detail.
• Comfortable working independently and within a team.

Responsabilités

• Manage EMR/Referral portals according to guidelines.
• Provide prompt responses to referral requests.
• Apply knowledge and critical thinking for referral acceptance.
• Communicate with referral sources professionally and promptly.
• Understand services offered and speak confidently about them.
• Pre-check patient insurances as needed and escalate referrals when required.
• Attach and scan referral packets and related documentation to intake.
• Collaborate with sales to ensure seamless transition in care.

Connaissances

Communication skills

Customer service

Data entry

Documentation

Team collaboration

Formation

Associate’s degree

Outils

Microsoft Office

CRM software

Home Care Home Base

Description du poste

Compensation: $20.00 - $24.00

The base compensation range for this role is fixed, with a maximum cap of $24.00. We want to be transparent about this as we continue discussions.

Hours: 8:30AM - 5PM Wednesday - Sunday, Weekend Coverage Required

Medical Benefits: Health, Vision, & Dental

Retirement: 401K & Pension w/ 4% employer contribution

PTO: 15 Days

Graham Healthcare Group is seeking a Referral Navigator who serves as the main point of contact for the agency’s EMR/Referral portals, managing quick efficient responses while demonstrating professionalism, excellent customer service and critical thinking skills.

Referral Navigator Responsibilities:

• Management of EMR/Referral portals in accordance with the Referral Acceptance Guidelines.
• Provides prompt responses to referral requests.
• Applies knowledge and critical thinking in acceptance of referrals.
• Communicates with referral sources with professionalism and appreciation.
• Possesses knowledge of the services we offer and can speak confidently about them.
• Conducts pre-checks on patient insurances as required.
• Ensures timely escalation of referrals requiring clinical approval to the appropriate operations leader.
• Attach and Scan referral packet and documentation of any insurance pre-checks to intake.
• Collaborate closely with the sales team on referrals to facilitate a seamless transition in care for both the referral source and the patient.

Referral Navigator Requirements:

• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Proficiency in managing EMR portals and following acceptance guidelines.
• Excellent communication skills with the ability to work collaboratively.
• Detail-oriented with effective communication skills.
• Must be able to use good and sound judgment.
• Must be able to document accurately and appropriately.
• Demonstrates patience, flexibility and a cooperative attitude.
• Able to provide excellent customer service.
• Familiarity with medical terminology is preferred
• Must have accurate data entry skills
• Can work independently but also collaboratively with a team.
• Proficient in Microsoft Office suite, CRM software, Home Care Home Base software

Referral Navigator Experience:

• Associate’s degree Preferred.
• At least one (1) year of experience in home health preferred.
• At least one (1) year of experience in a customer service capacity.
• Proficient in Microsoft Office suite.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

About Graham Healthcare Group:

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits:

• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits:Variousmedical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits:Company-paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company's offered 401k planand pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.

Benefits may vary based on your employment status

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR259583