Referral Coordinator: Streamline Patient Scheduling

US Eye; North Charleston (SC); On-site; USD 32,000 - 46,000; Full time

Job summary

US Eye is seeking a Referral Coordinator in the North Charleston area to manage timely processing and follow-up of practice referrals. You will ensure proper status updates for follow-ups and schedule appointments across markets, while coordinating with referring providers to obtain records before visits.

The role requires strong customer service and prior medical/front office experience, with a focus on professional communication, team collaboration, and adherence to privacy regulations.

Qualifications

• High School Diploma or GED.
• Customer service experience.
• Prior medical or front office experience.

Responsibilities

• Ensures the appropriate status has been added systematically, enabling regular follow-up to scheduled appointments.
• Appropriately schedules appointments across markets.
• Coordinates receipt of records from referring provider before appointments.
• Respond professionally to both written and telecommunications promptly.
• Demonstrates ability to coordinate with others.
• Assist manager with enterprise reporting of referral status.
• Provide training to new team members and retraining to existing team members.
• Act as a front-line resource for questions.
• Responds timely to inquiries from colleagues outside of the department.

Skills

Customer service

Call center experience

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

US Eye is seeking a Referral Coordinator in the North Charleston area to manage timely processing and follow-up of practice referrals. You will ensure proper status updates for follow-ups and schedule appointments across markets, while coordinating with referring providers to obtain records before visits.

The role requires strong customer service and prior medical/front office experience, with a focus on professional communication, team collaboration, and adherence to privacy regulations.