Referral Coordinator: Patient Access & Authorization Expert

Trinity Health; Ann Arbor (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Day-one benefits

Growth opportunities

Collaborative team

Meaningful work

Mission-driven org

Job summary

Trinity Health IHA Medical Group in Ann Arbor is seeking a Referral Coordinator to act as the essential link between patients and their care team. You will manage referrals, obtain authorizations, educate patients, and coordinate follow-up to ensure timely access to services.

Join a mission-driven team that supports professional growth, offers day-one benefits, and values compassionate service. The role emphasizes accurate documentation and proactive communication with insurance providers and

Qualifications

• Customer-facing role experience with insurance referrals and authorizations.
• Knowledge of referral processes and payer requirements is preferred.
• Experience in a medical office or healthcare setting is desirable.

Responsibilities

• Contact insurance companies to obtain prior authorizations for specific plans.
• Educate patients and staff with referral and insurance information.
• Schedule, confirm, and coordinate patient appointments and follow-ups.
• Verify patient registration and insurance data for accuracy.
• Maintain accurate documentation and patient records of referrals and authorizations.

Skills

Customer service

Insurance referrals

Education

High School Diploma

Job description

Trinity Health IHA Medical Group in Ann Arbor is seeking a Referral Coordinator to act as the essential link between patients and their care team. You will manage referrals, obtain authorizations, educate patients, and coordinate follow-up to ensure timely access to services.

Join a mission-driven team that supports professional growth, offers day-one benefits, and values compassionate service. The role emphasizes accurate documentation and proactive communication with insurance providers and