Referral Coordinator- MultiSpecialty

Hartford HealthCare; Bloomfield (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Hartford HealthCare Medical Group is seeking a Referral Coordinator to manage new patient referrals to the Primary Care Behavioral Health service line. You will schedule based on location preferences, review referrals for completeness, and support front desk staff, providers, and managers across multiple offices.

Responsibilities include maintaining patient records with confidentiality, obtaining prior authorizations, and communicating with patients, doctors, and insurers to keep referrals

Qualifications

• High School Diploma or higher preferred.
• Minimum of 1 year as a medical receptionist or previous care coordination experience.
• Direct customer service in the medical field preferred.

Responsibilities

• Registers and schedules patients.
• Collaborates and communicates with PCBH teams to ensure continuity of medical care, including referral requests and scheduling.
• Assists with creating standard work for referral coordination.
• Responds to emails, website inquiries, and calls to coordinate patient appointments.

Skills

Customer service

Scheduling

Medical terminology

Education

High School Diploma or higher

Job description

Location Detail: 10 Jolley Drive Bloomfield (10510)

Shift Detail: Monday -Friday Travel between Manchester and Bloomfield offices.

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Job Description

HHCMG Referral Coordinator is responsible for new patient referrals being sent to the Primary Care Behavioral Health (PCBH) service line internally. Patients will be contacted and scheduled according to their location preferences in all Primary Care Behavioral Health Service Line offices. Schedules will be reviewed daily to review for openings to get patients from the waiting list or reschedule list scheduled sooner in order to ensure providers have a full schedule. Each referral will be reviewed for completeness, ensure the referral meets the PCBH guidelines for an appointment. Coordinator must properly communicate with front desk staff, providers, and managers in each office. Referral coordinators frequently interact with patients, doctors, and insurance companies. Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date. Referral coordinator will be expected to complete prior authorizations when required by insurance companies.

Registers and schedules patients

Collaborates and communicates with PCBH teams to ensure continuity of medical care, to include obtaining, clarifying, validating referral requests and scheduling all referral orders.

Assists with the creation of standard work for referral coordination.

Responds to all requests (email, website, phone, other) and inquiries to best coordinate a patient’s appointment and needs.

Maintains referral work queue in a timely manner, updates and closes referrals as appropriate.

Reviews referring documents for accuracy and adherence to regulatory compliance

Consistently communicates with Primary Care Managers and PCBH Leadership to make sure all issues and problems are seamlessly handled so that both the patient and the referral sources are satisfied with the result and process.

Responds to internal and external communication timely and accurately.

Participates in meetings and performance improvement activities to ensure cost-effective utilization of resources within own control and to provide quality service to organization through communication, cooperation and collaboration.

Qualifications

High School Diploma or higher preferred

Minimum of 1 year as a medical receptionist or previous care coordination experience

Direct customer service in the medical field preferred

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.