Referral Coordinator - Endocrinology

hhccareers; Wethersfield (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical, dental and vision coverage

Generous PTO

Employee assistance program

Wellness programs

Discounts on services and more

Job summary

Hartford HealthCare is seeking a Referral Coordinator for the Endocrinology Service line. You will ensure referrals are complete, contact patients, and schedule appointments according to their primary care location.

The role requires strong customer service experience, the ability to maintain patient confidentiality, and effective communication with clinicians and managers. Hartford HealthCare emphasizes growth and a supportive environment.

Qualifications

• Minimum of 1 year as a medical receptionist or previous care coordination experience.
• Experience with customer service tasks and the ability to maintain patient records and confidentiality.

Responsibilities

• Coordinate referrals to the Endocrinology Service line, contacting patients and scheduling per primary care location.
• Review referrals for completeness and required documents; ensure they meet Behavioral Health guidelines.
• Communicate with front desk staff, providers and managers; handle multiple schedules and patient information securely.

Skills

Communication skills

Verbal communication

Written communication

Customer service

Job description

Start here at Hartford HealthCare and be part of something better!

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

At Hartford HealthCare Medical group we offer:

• Supportive environment to promote professional and interpersonal development and growth
• Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleagueANDdependents
• Medical, dental and vision coverage options
• Generous PTO to promote work/life balance
• Employee assistance and wellness programs including astrong focus on promoting mental health
• Discounts on services, products and optional coverages – movie tickets, pet insurance, travel and more!

JOB SUMMARY
HHCMG Referral Coordinator is responsible for new patient referrals being sent to the Endocrinology Service line both internally and externally. Patients will be contacted and scheduled according to their primary care office location. Schedules will be reviewed daily to review for openings to get patients from the referral work queue or reschedule list scheduled sooner in order to ensure providers have a full schedule. Each referral will be reviewed for completeness, ensure necessary documents are received and the referral meets the Behavioral Health guidelines for an appointment. Coordinator must properly communicate with front desk staff, providers, and managers in each office. Referral coordinators frequently interact with patients, clinicians, and managers. Coordinator will be expected to have experience with customer service tasks and the ability to maintain patient records and confidentiality, manage multiple schedules, and ensure that patient information is complete and up to date.

Experience
Minimum of 1 year as a medical receptionist or previous care coordination experience

Language Skills
Strong written and verbal communication skills

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.