Referral Coordinator - Ambulatory

St. Christopher's Hospital for Children; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Generous time off

Tuition assistance

Comprehensive benefits

Tower Advance Pay

Employee Assistance Program

Retirement Savings Program

Life Insurance

Job summary

St. Christopher’s Hospital for Children is seeking a qualified professional to handle referrals and pre-authorizations, schedule appointments, and coordinate care across departments to support our providers and patients in the Greater Philadelphia area.

The role emphasizes strong analytical, communication, and customer service skills, with daily use of Epic and Microsoft Office tools to ensure accurate processing and timely delivery of services.

Qualifications

• High School Diploma or GED, or relevant experience may be considered in lieu of education.
• Relevant experience in a similar role.

Responsibilities

• Prepare/complete referrals and authorizations, schedule appointments, coordinating care between departments/facilities and registration back-up for the department.
• Generous time off, tuition assistance, and comprehensive benefits.
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience.
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Skills

Analytical

Collaborative

Computer skills

Customer service

Epic proficiency

Communication

Interpersonal skills

Reasoning

Keyboarding

Leadership

Medical terminology

Microsoft Office

Multitasking

Organizational skills

Problem solving

Service orientation

Strategic thinking

Team player

Education

High School Diploma or GED or relevant experience

Job description

Job Summary

This position is responsible for processing referral and authorization requests for all providers practicing within a given area and ensuring that when needed, referral/authorization numbers are obtained for these services. Access to specialty and ancillary services is a key component of the satisfaction of our patients and referring providers. The responsibilities of this position are extremely important in meeting or exceeding customer satisfaction.

• Responsible for preparation/completion of referrals, authorizations, scheduling appointments, coordinating care between departments/facilities and registration back-up for the department.
• Generous time off, tuition assistance, and comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program, Retirement Savings Program, Life Insurance, and more!

Qualifications

Schedule: Mon – Fri 8:30a - 5p. The scheduled start and end times require flexibility to meet the needs of the practice.

Education Requirements

• High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

• Relevant Experience

Required Skills

• Analytical Skills
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• Good Reasoning Skills
• Keyboarding
• Leadership Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Organizational Skills
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

Overview

About St. Christopher's Hospital for Children

St. Christopher’s Hospital for Children, a partnership between Tower Health and Drexel University, is a 188-bed facility that provides exceptional care to children throughout the Greater Philadelphia area and surrounding counties.

St. Christopher’s is a Magnet® designated hospital and was recognized as a Women’s Choice Award Best Children’s Hospital.

In addition to its main location in Philadelphia, the hospital has a growing network of primary and specialty care locations throughout the Philadelphia suburbs and New Jersey so your child's health conditions can be treated close to home. Discover why our hospital is a great place to work—take a virtual tour of our facility here: St. Chris Hospital Tour

About The Organization

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.