Referral Coordinator

US Digestive Health; Reading (Berks County); On-site; USD 38,000 - 52,000; Full time

Job summary

US Digestive Health is seeking a Referral Coordinator to manage insurance referrals for upcoming visits and procedures. You will enter data into Allscripts EMR, coordinate with primary care providers, patients, and in-office departments to schedule procedures and visits.

The role emphasizes accurate charting, timely task completion, and clear communication with referring offices, PCPs, and hospital staff. Some travel may be required.

Qualifications

• High School Diploma required or equivalent.
• Preference for experience in medical referrals and/or Allscripts EMR system.
• Strong organization and communication skills.
• Knowledge of medical terminology is a plus.
• Willingness to travel if needed.

Responsibilities

• Data entering and scanning patient referral information.
• Contact physicians, patients and in-office departments to obtain scheduling information.
• Enter demographic information into EMR Allscripts and create new patient charts.
• Determine service type needed (ASAP, screening, office visit, open access).
• Mail/fax responses/letters to referring offices.
• Document information thoroughly in patient charts.
• Text appointment options to patients using Artera texting app.
• Update patient status post-appointment and NO-SHOW notifications.
• Discharge patient via certified letter and coordinate with PCP/usual provider.
• Assist hospital booking sheets and OA scheduling processes.
• Print prep instructions for procedures and address envelopes.
• Complete tasks timely, completely, and accurately.
• Interact regularly with referring providers and colleagues.

Skills

Data entry

Medical terminology

Communication

Travel willingness

Education

High School Diploma

Tools

Allscripts EMR

Job description

Description

Summary of Responsibilities - Coordination of insurance referrals for patients’ upcoming visits and procedures.

Job Classification: Category III – No employee has occupational exposure to blood borne pathogens.

Reports to: Office Manager

Responsibilities - The duties and responsibilities of the Referral Coordinator include, but are not limited to:

• Data entering and scanning patient referral information.
• Contact primary care physicians, patients and in office departments and providers to obtain information necessary to schedule procedures and office visits.
• Enter all demographic information provided into EMR system Allscripts. Create new patient charts.
• Distinguish the type of services that are needed – ASAP verses screening verses office visit verse open access.
• Mailing/faxing responses/letters to referring offices.
• Document all information completely and thoroughly in patient’s chart
• Text message appointment options to patients utilizing Artera texting app.
• Document patient status post appointment to a no-show status and notify appropriate parties involved.
• Discharge patient via certified letter from practice after following proper protocol and steps involved with notifying patient, PCP and usual provider in office.
• Be of service for hospital booking sheet documentation upon patient being scheduled at hospital through OA process.
• Be of service for printing prep instructions for procedures scheduled for OA department and address envelopes as needed.
• Complete tasks timely, completely, and correctly.
• Regular interaction with referring provider offices
• Works cooperatively with all other employees in and out of the office.
• Other duties as assigned.

Physical Activities And Requirements

Repetitive hand movement due to extended computer use

Sitting for long periods of time

Requirements

• High School Diploma
• Prefer Medical Referral Experience and or Allscripts EMR system
• Organization and good communication
• Knowledge of medical terminology a plus
• Willingness to travel if needed