Referral Coordinator

The Center for GI Health; Wyomissing (Berks County); On-site; USD 36,000 - 54,000; Full time

Job summary

The Center for GI Health is seeking a Referral Coordinator to streamline insurance referrals for upcoming visits and procedures. You will manage EMR entry in Allscripts and coordinate communications with PCPs, patients, and departments to schedule services.

Ideal candidates will have high school diploma, strong organizational and communication skills, familiarity with medical terminology, and willingness to travel if needed. This is a full-time, on-site position.

Qualifications

• High School Diploma or equivalent.
• Prefer medical referral experience or familiarity with Allscripts EMR.
• Strong organization and communication skills.
• Knowledge of medical terminology is a plus.
• Willingness to travel if needed.

Responsibilities

• Data entering and scanning patient referral information.
• Contact providers, patients, and departments to obtain scheduling details.
• Enter demographic information into Allscripts and create patient charts.
• Determine service types: ASAP, screening, office visit, or OA.
• Mail/fax responses to referring offices and document in charts.
• Text appointment options to patients using Artera.
• Record appointment status and notify relevant parties.
• Discharge patients via certified letter following protocol.
• Assist hospital booking and OA process documentation.
• Print prep instructions and address envelopes as needed.
• Complete tasks accurately and promptly.
• Interact with referring offices regularly and cooperate with staff.

Skills

Data entry

Communication

Organization

Medical terminology

Education

High School Diploma

Tools

Allscripts EMR

Job description

Job Type

Full-time

Summary of Responsibilities

Coordination of insurance referrals for patients' upcoming visits and procedures.

Job Classification

Category III - No employee has occupational exposure to blood borne pathogens.

Reports to

Office Manager

Responsibilities

The duties and responsibilities of the Referral Coordinator include, but are not limited to:

• Data entering and scanning patient referral information.
• Contact primary care physicians, patients and in office departments and providers to obtain information necessary to schedule procedures and office visits.
• Enter all demographic information provided into EMR system Allscripts. Create new patient charts.
• Distinguish the type of services that are needed - ASAP verses screening verses office visit verse open access.
• Mailing/faxing responses/letters to referring offices.
• Document all information completely and thoroughly in patient's chart
• Text message appointment options to patients utilizing Artera texting app.
• Document patient status post appointment to a no-show status and notify appropriate parties involved.
• Discharge patient via certified letter from practice after following proper protocol and steps involved with notifying patient, PCP and usual provider in office.
• Be of service for hospital booking sheet documentation upon patient being scheduled at hospital through OA process.
• Be of service for printing prep instructions for procedures scheduled for OA department and address envelopes as needed.
• Complete tasks timely, completely, and correctly.
• Regular interaction with referring provider offices
• Works cooperatively with all other employees in and out of the office.
• Other duties as assigned.

Physical Activities And Requirements

Repetitive hand movement due to extended computer use

Sitting for long periods of time

Requirements

• High School Diploma
• Prefer Medical Referral Experience and or Allscripts EMR system
• Organization and good communication
• Knowledge of medical terminology a plus
• Willingness to travel if needed