Referral Coordinator

Dormont Manufacturing Co

Punta Gorda (FL)

On-site

USD 23,570 - 37,718

Full time

14 days+

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off (PTO)

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Port Charlotte, FL is seeking an on-site Medical Appointment Scheduler to manage patient referrals, communications and scheduling. You will liaise with physicians, insurance companies and patients to ensure timely processing of referrals and hospital admissions.

The role requires strong customer service, typing speed, and knowledge of CPT/ICD-10 codes, with daily duties including messaging, referrals, and records handling.

Qualifications

High School Grad or Equiv [Required]
Must be able to type 50 words per minute accurately
Strong knowledge of insurance carrier plans, CPT, HCPCS, ICD-10 codes
Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and basic computer skills
Ability to communicate clearly with patients, families and staff

Responsibilities

Fully On-Site in Port Charlotte, FL
Answer non-clinical questions for patients and family members and route all other calls correctly
Obtain physician approval for referrals and hospital admissions
Serve as liaison between insurance company, patient and physician
Complete referrals timely and document referral numbers in patient charts
Schedule hospital admissions and outpatient procedures/tests, notify patients of appointments and referral numbers
Obtain/forward medical records for referrals and authorizations
Float to other practices as needed
Other duties as assigned

Skills

Business office procedures

Microsoft Office Suite

Telephone etiquette

English communication

Education

High School Diploma or equivalent

Tools

Computer

Photocopy machine

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
Paid Time Off from Day One
403-B Retirement Plan
4 Weeks 100% Paid Parental Leave
Career Development
Whole Person Well-being Resources
Mental Health Resources and Support
Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

713 E Marion Ave

City

Punta Gorda

State

Florida

Postal Code

33950

Job Description

Fully On-Site in Port Charlotte, FL
Monday through Friday from 8AM to 5PM
Takes accurate and legible messages, including time, date, and initials.
Answers non-clinical questions for patients and family members and routes all other calls correctly.
Uses the telephone system appropriately according to guidelines.
Obtains physician approval for referrals and hospital admissions.
Serves as a liaison between the insurance company, the patient, and the physician.
Completes all referrals in a timely manner and documents referral numbers in patient charts.
Schedules hospital admissions, outpatient procedures/tests, and notifies patients of appointments and referral numbers the same day they are obtained.
Contacts insurance companies for referral numbers or pre-certification/authorization.
Obtains and forwards medical records from specialists or hospitals to process referrals or hospital authorizations and follows up with insurance companies regarding the status of authorizations.
Completes special projects.
Other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of business office procedures.
Knowledge of English grammar, spelling, and punctuation to type patient information.
Skill in operating a computer, photocopy machine, and proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Skill in greeting patients and answering the telephone in a professional, pleasant, and helpful manner.
Ability to speak clearly and concisely.
Ability to read, understand, and follow oral and written instruction.
Ability to type 50 words per minute accurately.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Demonstrates ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
Possesses a strong knowledge, understanding, and competency in the areas of insurance carrier plans and coverage benefits, procedures, CPT codes, HCPCS, and ICD-10 codes.
Professional, oral, and written communication skills.
Problem-solving and critical thinking skills.
Ability to work in a team setting, as well as independently.
Ability to work well under pressure with deadlines – sense of urgency.
Ability to prioritize and manage simultaneous assignments with frequent interruptions while paying close attention to details.
Must be willing to float to other practices, within reason, when patient load, vacation schedules, etc., make it necessary.
Strong customer service background.
Understanding of co‑insurance, co‑pays, and deductibles, and the ability to explain.
Medical terminology and office background preferred.
Additional languages preferred.