Referral Coordinator

DoveLewis Veterinary Emergency and Specialty Hospital; Portland (OR); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Mental health benefits

Flexible Spending Account

Paid vacation and sick time

Holiday pay

Bereavement leave

401(k) retirement plan

Student debt repayment assistance

Job summary

DoveLewis Veterinary Emergency and Specialty Hospital in Portland, OR is hiring a full-time Referral Coordinator to join our Client Experience Team. You will liaise between pet owners, referring veterinarians, and our specialty departments, coordinating appointments and managing medical record communications to ensure a seamless client experience from check-in to discharge.

The ideal candidate is detail-oriented with strong communication and organizational skills.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of experience in a fast-paced admin, receptionist, or client service role.
• At least 6 months of experience in an emergency or specialty veterinary setting.
• Prior experience using veterinary practice management software required.
• Veterinary assistant experience is a plus.

Responsibilities

• Coordinate appointments and manage medical record communications.
• Support seamless client experience from check-in to discharge.
• Liaise between pet owners, referring veterinarians, and DoveLewis’ Specialty departments.

Skills

Communication

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Veterinary practice management software

Job description

DoveLewis Veterinary Emergency and Specialty Hospital is hiring a full-time Referral Coordinator to join our Client Experience Team. If you are detail-oriented and have a genuine love of and respect for all animals, we would love to hear from you!

About This Position:

As a Referral Coordinator you will act as a liaison between pet owners, referring veterinarians (rDVMs), and DoveLewis’ Specialty departments. You will be tasked with coordinating appointments, managing medical record communications, and supporting a seamless client experience from check-in to discharge. Our ideal candidate will have strong communication skills, an eye for detail and organization and, above all, a genuine love of animals and an appreciation for the human-animal bond.

Wage Range: 22-24 hourly depending on experience, education, and certification.

Schedule: This position is anticipated to be Monday – Friday, 40 hours per week. As you will be working in conjunction with our Specialty departments, the hours will closely align with standard daytime business hours.

What are we looking for in a candidate?

• High school diploma or GED required
• Minimum 1 year of experience in a fast-paced administrative, receptionist, or client service role
• At least 6 months of experience in an emergency or specialty veterinary setting
• Prior experience using veterinary practice management software required
• Veterinary assistant experience is a plus
• Any suitable combination of experience or education may substitute for the above.

What you can look forward to at DoveLewis:

• Advancing your emergency and critical care skillset at a teaching hospital dedicated to the growth of our employees.
• Equitable Health Benefits including
  • Medical
  • Dental
  • Vision
  • $0 mental health copays
  • preventative care
  • LGBTQIA-friendly providers
  • options for families
• Life Insurance
• Flexible Spending Account (medical and dependent care)
• Paid vacation and sick time
• Holiday pay
• Bereavement leave, including time off when a pet family member passes away
• 403(b) retirement account with free financial advising available
• Student debt repayment assistance for all employees
• As part of a nonprofit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.

DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug and background screening required.